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Martin & Co Yeovil

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

❌❌STAY AWAY❌❌ ABSOLUTELY WORST LETTING AGENT‼️ If I had the option to give them 0 stars, I would definitely. Since I started living at their rental house I have had to face issues after issues. Starting with them mentioning not to use any external heaters as their houses have auto on/off heating system. But the radiators always seemed to be off/not heating at all. This was not just mine but even other tenants in the house had the same issue for months. Most of my winter nights were awful with no heating in the house. Secondly, we had electricity issues for days, being specific we had to live under darkness for more than a week. Irregular kitchen cleaning is a day all topic TBH. Finally when I planned to move out the house I was mislead with the dates and I had to pay for the days I wasn’t living at there property. After all this I was expecting my deposit to be returned in a proper manner. Well well well i should have not been surprised. They mailed me with illogical pricing for cleaning and asked me to pay twice the deposit. Which I didn’t and went through DPS (Deposit Protection Service). I’m now happy to have my deposit back. I HIGHLY RECOMMEND TO USE DPS IF YOU FIND YOURSELF TRAPPED WITH THEM AWAITING FOR YOUR DEPOSIT

Reply from agent

Hi Rohan, This is an extremely unfair review. The heating was on at appropriate times and at the appropriate time of year for most people's expectations of when the heating should be on in the UK, (ie NOT 24/7 at 30 degrees as per some tenants' expectations). If you had left your room clean and not disgustingly filthy with hair and dirt everywhere then you would not have been charged for additional cleaning. If you believe that giving one full month of notice is unreasonable then you should lobby the Government to change the law. We register all deposits with the DPS, including yours. You can read the terms and conditions in full on their website. Kind regards Emma Higgins (Director)

1.00 /5

WORST LETTING AGENTS IN THE UK. STAY AWAY!!! I was renting a place with them since September in one of their extremely overpriced shared accommodation. Since the viewing, they were dishonest or misleading in their communication with me and other tenants. Eg. Telling me that the house had a TV License, while telling another tenant that «someone living there might have bought one» months after I moved in. Saying everything is included in the rent- but charging the tenants for using the dryer. When I asked at the viewing how much the dryer would charge, he said no more than £1, which was just another lie to add to the pile. Sharon Leandor and Elaine Cammidge Not responding to emails about mold, foul smell from the shower, or other complaints like the heating not working or being barely emitting any heat in the Winter. When forced to respond when I chased them they just told me that there was nothing to do or I am expecting too much of them. It was clear since day 1 that the people at Martinco have Abseloutly no understanding of their own property or how to manage their clients. To make this whole matter worse, when I wanted to leave this house as I was tired of the WORST service of my life they charged me a letting fee of around £150 which I found strange since my housemates was charged about £90. Then topping all of this off, I was informed that the deposit money would come back to me within 2-3 weeks at MAX. Its now been 5-6 weeks after chasing them twice all I have got has been a report from Andy Spencer, without follow up and a phone call from Elaine Cammidge- ACCUSING ME, of stealing things from the property without any evidence and an empty promise of following up my deposit for today. I have never in my life had to deal with such awful service. And I hope the ones reading this are keeping their distance especially when renting.

Reply from agent

Hi Islin I am extremely distressed to read this review. This will be resolved for you as a priority tomorrow and someone will be in touch. Kind regards Emma

1.00 /5

They refuse you because you got children ,saying that two bedroom house isn't enough.

1.00 /5

They didn't seem to want to help

Reply from agent

Hi Sue we are sorry that you didn't feel we were helpful with your property search. If you would like to message our manager direct at yeovil@martinco.com we will do our best to assist you.

1.00 /5

Applied for a room. Told the landlord before hand that I needed to get the funding for the first month's big sum, which took a while, but I did prepare him. A couple of weeks later, I enquired to see if the room was still available - it was - and I told the landlord that I was waiting for the funding to be processed into my bank account as it was from a loved one via another country so the funding was gonna take a couple of days, the landlord rejected my offer and Martin & Co also rejected my application, even though I had the funds. I, then, enquired about another room being rented and was immediately rejected by M&Co. Very unprofessional how the whole situation was handled as there was a lot of miscommunication between me, M&Co and the landlord. I'll be avoiding you in future for rentals and buys!

1.00 /5

Unbelievable conditions in their flats. I always paid on time, yet they couldn’t fix my mouldy wall for over a year. Be careful when renting from them.

Reply from agent

Good morning, We believe that you have rented a property where we were involved initially on a 'tenant find only' basis with the landlord and so have not been involved with your tenancy since that point. At the start of the tenancy the property was in good condition with no mould or any other issues. Any maintenance issues should have been reported to your landlord for him to deal with. We are sorry that you have not found the landlord to have been amenable to resolving any issues you had, but unfortunately Martin & Co was not instructed to be involved during the tenancy itself. Best wishes Martin & Co

1.00 /5
Reply from agent

Hi Mikey, We are sorry that you are not happy with the service you have received from Martin & Co. If you would like to speak to a member of staff about your reasons I am sure we can put anything right. Best regards The Team @ Martin & Co.

Contact details
Sales Phone:

01935 420555

Opening hours

Unknown

Address

19 Princes Street, Yeovil, Somerset, BA20 1EN, UK, BA20

We're an award-winning estate and lettings agent, proud to serve the town of Yeovil and wider communities of South Somerset and West Dorset. Martin & Co Yeovil is fully licensed by the National Approved Lettings Scheme (NALS), with Managing Director Emma Higgins a Member of the Association of Residential Letting Agents (ARLA) - providing you the peace of mind that we'll deliver the highest quality service at all times. Our passionate and dedicated team provides specialist advice, guidance, and support across all areas of the residential property market, offering an expert and flexible service, ensuring the precise needs of each and every one of our customers is met. So whether you have a property to sell in and around Yeovil, or are looking for a home to rent in the area, please do get in touch with a member of our dedicated team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Yeovil get you on the move.

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