Good morning, We believe that you have rented a property where we were involved initially on a 'tenant find only' basis with the landlord and so have not been involved with your tenancy since that point. At the start of the tenancy the property was in good condition with no mould or any other issues. Any maintenance issues should have been reported to your landlord for him to deal with. We are sorry that you have not found the landlord to have been amenable to resolving any issues you had, but unfortunately Martin & Co was not instructed to be involved during the tenancy itself. Best wishes Martin & Co

Hi Mikey, We are sorry that you are not happy with the service you have received from Martin & Co. If you would like to speak to a member of staff about your reasons I am sure we can put anything right. Best regards The Team @ Martin & Co.

Dear Alex, We are sorry that you have felt ignored by us. That was certainly not our intention. Unfortunately supply and demand of rental properties in the Yeovil area is such that letting agents are struggling to contact the many dozens of enquiries we get for each and every rental property that goes on the market. For the flats you enquired online for, we received 30-40 online enquiries in the first day or so, together with 10-20 phone calls. We have to stop the number of bookings at 10 and it is impossible to accommodate all enquiries. That said, we do try to respond to everyone if we can so I apologise that on this occasion you felt that you didn't get a response. The team have now tried to contact you to arrange a viewing of any flats we have left on the market, so please do give us a call on 01935 420555 should you wish to do so. good luck with your flat-hunt.

Hi Charis, We are obviously very distressed and disappointed to read your review. Here at Martin & Co we pride ourselves on our positive interactions and relationships with our clients and tenants. Our many 5 star reviews and amazing comments from our many happy customers confirm this. If we have let you or your family down on this occasion we would like a chance to correct any mistake. Perhaps you could email me privately at yeovil@martinco.com and I can look into this in more detail for you. Kind regards Emma Higgins (Director).

Hi Adam, We are sorry that you feel disgruntled after moving out of the property. We feel that all of the issues you have highlighted were dealt with in a timely and fair manner based on the cause and nature of them. Any communication you have sent to us has been answered the same day or within 48 hours and we take any complaints very seriously. We wish you the best in your new home.

Dear Ms Charles, we are disappointed that you have decided to give us a 1 star review. The shared house that you resided in has gas central heating and so was not cold during the winter. We managed the boiler breakdown (obviously not our fault, these things do happen) last year very efficiently and a new boiler was installed within days of the initial breakdown. You were provided with electric heaters whilst this took place. The reason you were charged a small amount for cleaning (£54) was because you left the room in a much dirtier state than when you moved in. Your tenancy agreement states that you should leave the property in the same state of cleanliness. At all times all staff here have been courteous and pleasant towards you and any charges were fully explained and you were given the opportunity to dispute if you had wanted to. You accepted the cleaning charges without argument. Nevertheless, if you feel that you had a bad experience renting through us we do apologise and take your comments into account. Thank you, Martin & Co Yeovil