Worst experience with them ever. Even when I was in buying process I had to chase them for every single thing. Poor customer service ever if I call them tell them something next colleague will tell me they don’t know when I called before there was only one girl who was actually good rest all the staff Josh and Sam no one helped me spoke about one issue I am having to ask about gas and electricity provider as nobody told me to ask this from a solicitor they just kept on lying they will call me back after a few minutes. Even before they did the same with all the process. It’s still such a headache to get a hold of them I thought they might help at least to call the previous owner uf not could just tell straight away they can’t help but they kept on lying they will call me back with information. Such a bad experience can’t explain in my words anymore. Don’t bother with them ever.

Worst place to buy property, No customer service at all, if you put unregistered property on market then explain to the buyer at the beginning, also don't call me to give 5 stars reviews when you don't deserve.

Shocking customer service, appalling communication. Had an offer accepted by vendor, I had to keep calling Jay for updates as sale was complicated. Was supposed to hear from them last Monday, by Friday had heard nothing, noticed on rightmove property now listed as sold. I called them again, to be told another offer had been accepted. Shameful, unprofessional, buyers beware.

Discourteous and untruthful. I am a probate client and grieving, and I expect basic courtesy. Would not use again.NegativeProfessionalism

Very poor and contradictory communication. I found their practices to be unfiar and unprofessional, therefore wasting my time.

Absolutely appalling, negligent, untruthful, avoid at all costs. After marketing with DB Roberts and accepting an offer we received no memorandum of sale; made so many phone calls to them over the following weeks to chase up but no-one ever got back to us. No communication or replies whatsoever from the DB Roberts solicitors. After 7 weeks finally discovered that the buyer's listed solicitors had received no contact concerning our house from either DB Roberts or the buyer himself. They should have determined that this buyer was not legitimate within a week or two if they had done their job properly. Instead it took so long that we've now lost the other 3 buyers who made offers at the same time.NegativeResponsiveness, Quality, Professionalism

Steer clear of this agency. Complete amateurs and made mistake after mistake. Would not recommend.

Saturday 2/11, I waited 35min for the agent to come for the visit, the email confirmation and texts clearly stated the time... No excuses from them... Unprofessional.