Professional

I have had good experience with both Ryan and Jay while discussing about a property. However I am very upset with the wording this agency uses when the owner is not happy with the offer made. They use the phrase “ Please see the offer rejected letter” Instead they can use the word offer not accepted.

Terrible, Don’t answer the phones, don’t progress sales. I’ve seen other reviews talk about hiccups- we never got started ! Months lost by this Estate Agent. They employ someone to progress the sale … I had to constantly chase the person who was supposed to be doing the chasing.

We rented a property through Prospect (Winnersh) for 2.5yrs and obviously as a tenant you have no say in who manages your property. However I am also a landlady of 3 others properties so could also observe from the other side and felt that for the amount of money our landlord was paying them each month they did very little. We had endless problems with heating and plumbing and were often just told “phone British Gas yourselves”. For the last SIX MONTHS of our tenancy the toilet in our en-suite did not flush properly and the saga trying to get it repaired was an absolute joke. However when you are paying £30k a year in rent I think the least you can expect is a flushing toilet. On our last inspection a member of the sales team also turned up completely un-announced and told me “he was just observing as he was interested in the knowing what the rental team did”. We suspected at the time he was actually valuing the property, so no surprise when we were told a few weeks later that we were having to move out because the landlord was selling. However the fact that this man came into our home un-invited and un-announced and lied to my face shows total lack of honest and integrity. We have now been left the property for two months, we looked after it well and left it better than we found it. We know the final check up inspection was done weeks ago but Prospect are ignoring all our communication in relation to the return of our deposit, we have called and left voicemails, and emailed about it - yet zero response whilst our deposit still sits in their bank account!!! We are now renting through Sears and the improvement in service, response and communication is unbelievable. They are 100% better. Sorry but can’t recommend Prospect at all, lack of communication & service, total lack of integrity from the sales department, and their lack of honesty continues in now withholding the return of our deposit with absolutely no reason or communication.

Had house viewing booked by Rowland for a property on Charlesbury Crescent in Yardley for Wednesday 28th September. I was told by the owner that the property had been sold on Monday. I recieved no communication by Reeds Rains informing me about this. Thoroughly disappointed and angered by the lack of professionalism. If I could give 0 stars I would have.

Never rent/buy from them. Useless. Nothing but problems the whole 2 years we was renting through them.

Curtail viewing opportunities even on properties where they know getting a mortgage will be difficult. If I selling a property this would be the last estate agent I would use.

When ever you want to view a property. They say No viewings. Iv been calling these guys for the last yr. Sadly too many back handers. For any sellers I would strongly recommend being a mystery caller if you have given these guys your property. Night mare getting a viewing & night mare making an offer. Reeds Rain Yardley definitely needs to be investigated.

Don't trust, or give them money.