Hi Gareth, thanks so much for providing feedback. We are very sorry that the cost incurred was more than you feel is appropriate. As I’m sure you were told, unfortunately this was done outside of our normal hours (0800 - 1900 Monday to Friday) and therefore the appropriate rate was £151.20 per hour including VAT. We believe this compares very favourably with our competitors. We do of course always advise our customers of this higher rate and only charge for the time spent working but often the decision is made to go ahead in order to keep guests or tenants happy and in place. In order to: diagnose the issue, drain the system, buy the part, fit the part, re-fill the system and check the system was functioning correctly took 2 hours and 44 minutes. Again, I’m very sorry that the cost seemed excessive but hope that your guests are happy with the speed with which you as their landlord responded and that they were therefore able to stay in the property not causing you to lose and revenue or provide compensation.

Hi Mariza - thanks for taking the time to write this message and I’m sorry that you feel let down by us. We were called out for a fix that was not possible once we arrived on site but that is not true that you were charged for 89 minutes - it was just over our minimum callout of 1 hour. The report from our engineer was as follows: Due to the size of the glass this job will require 2 handymen. The two plastic pads on the bottom of the glass should not be installed. The bottom tiles within the the shower have previously been painted. The paint will need to be scraped off and silicone between tiles and shower tray. The two big glasses will need to come out and be re-installed correctly. This was all sent to you in your job report. I’m sorry that we did not provide a quote for the required works immediately thereafter - this is our standard practice and was an oversight. We would be happy to offer you a discount for this oversight if we can help in any other way.

Hi Issam - we are so sorry about what has transpired and we would like to provide context here as was done to you by phone. To clarify, we asked if you could be flexible on the time tomorrow morning not to advise you that we couldn’t find … More

Hi O J ... thanks for taking the time to type these words. Any complaint falls into a handling process which means that we investigate and resolve the issue with our customers. There is no booking which resembles anything about which you … More

Hi Ed - thanks so much for taking the time to share your thoughts. Homyze was borne out of bad experiences with tradespeople and contractors. Adam and Andrew are proud of the company and the way in which we are changing the industry. We are … More