Web site has option to filter "under offer" but then shows those properties that are sold!?!

While our issues eventually get fixed, it takes multiple reminders. I don't think the letting property managers communicate annual leave to delegate tasks. It has been pretty draining and time consuming trying to organize the fixing of any maintenance issues.

I had a viewing booked with The Frost Partnership at 4:00 pm and no one showed up. I called the office several times and each time they seemed completely unaware of what was going on — putting me on hold and saying “someone is on the way.” I waited outside the property until 4:15, when another person arrived for the same viewing and had the exact same issue. We both called again and at around 4:20 they told us “someone will be there in 5 minutes,” but no one ever came. I had driven and left work early to attend this viewing, only for my time to be completely wasted. Every time I called, they acted confused, saying they can’t find who was supposed to show you. This level of disorganization and lack of communication is totally unprofessional. If this is how they handle viewings, I can’t imagine how they would manage a tenancy or property. Very disappointing experience — I would not recommend them to anyone.

Went into the Windsor branch on Saturday and spoke to Chris. I have to say that his whole attitude really took me by surprise. He started off by telling us we were wasting our time by visiting branches of estate agents, and that we should just look on Rightmove. He then proceeded to say that there was nothing in our budget in Windsor - despite having two pictures displayed in the window which were £100k under our budget. When asked about those properties he said they were "teeny". He put down all the areas surrounding Windsor, from Dedworth ("really not very nice, even though we sell a lot of properties there") to Datchet ("is full of refugees and travelling community"). There is no way I would want this agency representing my property if I was selling; he suggested zero properties and had absolutely no interest in taking our details to make any contact. Racism very much alive and kicking within this branch.

Very disappointing experience with Tracey and Jackson at Frost Lettings. I had some seriously unpleasant experiences and was subjected to really rude comments from Tracey and from the Landlord. I am glad to say that I have escaped this situation and have won my deposit case with TDS after Frost and the Landlord unlawfully withheld my deposit.

Upon moving into one of the properties Frost Partnerships manages, I requested to have one alarming issue resolved and to also have something removed. Throughout the entirety of the tenancy I raised concerns around a pre-existing issue, which I raised during my initial viewing, and up until the end of tenancy was never resolved - a radiator was constantly on full heat and had no way of being turned off since the thermo stat was off, and the dial on the radiator was fully snapped off and left on the floor. This resulted in an uncomfortable living experience, particularly during the warmer season, and what made matters worse around this particular period was not having access to any of the windows since no keys were provided - can you imagine the sweltering heat trapped in a first floor apartment during a heatwave? Future and current tenants should also forget having any damaged appliances replaced. I was told numerous times I will be charged if an engineer is sent out and find there’s no issue, even when the reported items was damaged/ broken before my tenancy. The Lettings team are also happy to leave you without access to essential appliances for months on end since the only response you’ll get from them is ‘I’m currently out of office until…” For instance, I went into the tenancy without an oven, and I ended the tenancy with no oven. I was also left without a washing machine for several months on end, which resulted in me having to ask my friends to use their appliances. This is totally unacceptable, specially for the rates they charge for rent! Furthermore, the damaged appliances recorded on the inventory check-in seem to go unnoticed on their checkout reports since the agency had the audacity to invoice me for their outstanding and ongoing subpar condition. I strongly advise any tenants renting through this agency to be vigilant and ensure to have a paper trail. I ultimately question the credibility of the reviews posted on behalf of this estate agents.

Awful company to have to deal with, if I could leave a negative star rating I would.

Tried to make an appointment to view a property. Call answered by Nicole or Nicola. Very rude and dismissive behaviour from the outset. Made no effort to make an appointment or speak to vendor before dismissing the appointment request. Just being lazy and wanting to be stuck to her desk instead of working.

Frost's customer service is the worst thing I've ever experienced!!! I've emailed Karen Morris numerous times and no response! Not the first time has happened either! Your communication is atrocious! Renters, Buyers and Sellers AVOID this company at all costs!

Bad customer service. Avoid this company.