I dealt with Ross in September during the sale of my flat and would recommend Ellis and Co to anyone who is looking for a professional, reliable and hassle free agent and agency. My experience was above expectations and I am really pleased that I have done a right choice to hand my sale to such great team of people. I would trust and deal with Ellis and Co in future without any doubt.
I dealt with Ross who was informative, patient and professional throughout the whole process of selling my mother's property. I struggled with a lot of the jargon from our solicitor but Ross was able to explain each process in an easy to understand language which put my mind at rest and gave me a better understanding of what was happening and when. He kept me updated the whole time with regular calls and emails and I felt he went over and above his duties. Ross was also a great support when stress levels were high and just a very polite up front person. Ellis & Co were just a pleasure to deal with and I would suggest them to anyone I knew that was moving in their area. Thank you Ellis & Co, and thank you Ross for a great service.
As a first-time buyer I have been pleasantly surprised by the service provided by Ellis and co. The sale was particularly long and complicated (through no fault of the agent) and there were several occasions I felt compelled to give up! Ross made the whole process so much more bearable and I am particularly grateful to him. In particular he should be praised for (points I valued in particular): - always being available/easily contactable; letting me know if he was going to be away and giving me another point of contact - updating me on progress (good and bad) continually. I particularly valued this! Thank you! - offerring help, advice and solutions and always happy to contact vendor when we were getting stuck. I feel I could possibly have avoided extra charges I ended up paying following an issue with a lease breach (entirely not my cost to bear as buyer!) and am disappointed at having to do so. This is my only issue and I understand that the agent's first priority is to the seller paying the fees!
What can I say Ellis & co have been outstanding both in a professional capacity and on a personal level, Ross White who delt with the sale has worked tirelessly from start to finish on marketing our property and it was not an easy property to sell as it needed a lot of work to bring it up to standard Ross's professional manner and generally charming personality not to mention hard work paid off and we got a genuine buyer and the price we wanted for the sale. I would like to say on a personal level a very heart felt thank you to Ross as he went above and beyond the call of duty to get us our sale and inturn enabled me and my family to relocate to the coast where we are now enjoying our retirement and looking forward to a long and much needed rest, so once again thank you Ross very much.
Ross was exceptionally proactive during the purchase process. He has an clear understanding of the market and, at times, when issues were arising, he always was there to support us and our vendors and provide different options to speed up the process.
Ross was exceptionally proactive during the purchase process. He has an clear understanding of the market and, at times, when issues were arising, he always was there to support us and our vendors and provide different options to speed up the process.
I met Ross White who was acting on behalf of the seller and assisted until a transaction could be agreed in a particularly cumbersome situation. Ross kept in permanent contact with myself and the seller making sure the information flow was ongoing, timely and transparent. Ross also facilitated communication between solicitors until the exchange. Very personable and knowledgeable. Good service from start to finish.
At the very beginning, Ellis and Co made it easy for us to view the property. Ross was accessible throughout the process and helped facilitate the surveys etc. He answered questions promptly, and he was straightforward.
Ross went above and beyond to ensure that the purchase progressed as soon as possible. He was always responsive by e-mail and telephone and offered commercial advice to resolve issues. His sense of humour, enthusiasm for his job and knowledge of the area were all much appreciated.
We bought a flat through Ellis and Co - Ross White was our estate agent. Ross was professional and courteous throughout the process. If he needed to find out how things were progressing, he would first try to gain that information from the mortgage broker and solicitor before calling us - this was appreciated. Everything went smoothly - would recommend.
29 Walm Lane, Willesden Green, NW2 5SH, London, UK, NW2
We're proud to offer a wide range of properties for sale and to rent, in Willesden Green and the surrounding areas. At Ellis & Co Willesden Green we pride ourselves on our high level of customer service and knowledge of the local property market. Our main areas of business are residential sales, New Homes, Lettings, Property Management & Financial Services. If you have a property to sell or let, are looking for a new home, or would like us to manage a property on your behalf, please do get in touch with the team. We can also provide a free sales or lettings valuation of your property.
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