Really disappointing experience. Communication when making an offer on a property was poor. Updates were slow, unclear and I constantly had to chase for information. What annoyed me most was the push to use their recommended conveyancer. It felt commission driven rather than genuine help and seemed to matter more to them than actually progressing the offer or keeping me in the loop. I’ve since bought elsewhere and had a much better experience. Buying a place is stressful enough without this kind of hassle. Wouldn’t recommend.

After 8 years renting and having to move every two years for one reason or other and also renting our own flat I would say I have had plenty of experience of various letting agents around London. I have also worked handling letting complaints with the Property Ombudsman. My personal experience of the letting agencies is mediocre to awful, none have excelled in service to either us as tenants or landlords. Winkworth, Weybridge though, really take the wooden spoon through poor service, paying lip service to their duty of care, out right deceit and being full of empty promises. Back in September 2023 I viewed a two bedroom ground floor flat in Oatlands, Weybridge. I told Kim Karpeta the viewing agent that we were forced out of our last flat due to being served a Section 21 notice and we were looking for a flat for immediate occupancy as my wife and I had been forced to live separately. The flat we viewed was advertised as immediate occupancy. I viewed the flat and in general it ticked all the boxes, although I had a number of reservations in particular a strong musty smell. I raised these issues with Kim. We were then told that an offer was already on the flat. This forced us to put in an offer at the asking rent as there were no other flats available at that time, which was accepted. We paid the holding deposit and sent our details through for checking. Although the flat was supposed to be for immediate occupancy we were delayed from moving in as Winkworth sorted out paperwork. When we eventually moved in, we almost walked straight out. This is the list of issues with the flat and were not picked up or communicated with us after the checking in was done (we were unable to attend this due to work): 1: Although we received the gas safety certificate before we moved in there was a strong smell of gas in the kitchen. This was identified as a bad connection to the gas hob. 2: The musty smell was caused by blocked sink pipes in the kitchen. The pipework was inadequate and bust when hot water was poured down the sink scalding the engineer. 3: Evidence of rodent activity in the flat. Mouse droppings found in kitchen under the sink and in shower room cupboard. 4: No electrical certificate provided before we moved in. I found out several days after moving in that the main electrical board had to be changed and also the wiring to the garage. 5. Over half the lights did not work, several sockets were malfunctioning together with the extractor fan in the main bathroom. 6. One of the built in cupboards in the reception area was heavily damaged and just covered by a pull cloth. This was not as advertised. 7. Although the flat has a workable alarm system and gas fire these were both disconnected and we were told were not available for our sue during the rent. I raised these matters when I first viewed the property and should have been told then that they would not be available. Items 1 to 6 took a number of weeks to be fixed with several days taken off work so tradesman could attend the flat. We also could not use the kitchen for several days so had to eat out. This obviously was very stressful to us with added expense. Although we received a £500 reduction from the landlady for our first months rent. No apology was received from Winkworth.

Arranged a an evaluation, then it was shortly cancelled and changed. An alternative date booked , we made space in the property getting ready for the evaluation, took a day of work , and just u set an hour before the appointment time , they called to cancel. I called up and was told the representative Helen, had called in sick, after explaining a day of work was booked Nicola took a moment to discuss, then came back and changed the story because now Helen was actually in the office with no voice, very poorly . And no back up or alternative could be made. Seems they are not very resourceful and may be lacking in staff . No alternative appointment was offered and no attempt to source an alternative evaluation. Personally this experience is not good

We had nothing but issues with Winkworth. They are disorganised and untrustworthy. I would strongly suggest finding a different estate agent.

Poor communication and professionalism. We enquired about a property and were told that a soft credit check would take 2-4 days. We received no information. We rang back after 9 days of waiting to be told that it was let agreed last week and we were told nothing. Moreover, the person on the phone cut the call short before I had finished speaking.

Do Not Try To Buy Any house With These Agents, we were purchasing a house in Weybridge through them (Holly cottage,Oatlands , after accepting our offer and agreeing the sale , our solicitor was processing everything , when without any notification to ours selves , They went ahead and put the property back on the market at 25,000 £ higher and then lied to us , that we had not even offered on it?!? Pure greed & dishonesty and I have never seen such an unprofessional agency do not use them !

Poor service, unable to trust

Terrible service over the phone. Just trying to book a viewing and apparently the office is closed (on the website it says its open from 9am to 4pm on Saturdays) I've sent an email yesterday (no reply) and called this morning at 9.30am and twice before 4pm. Terrible service