Dear Ms. Claxton, Thank you for taking time to leave a review. Whilst I understand your frustration that we have had to cancel the appointment, with one valuer on annual leave and the second valuer who was scheduled to visit you feeling unwell, we did have to call several appointments to re-arrange, as is standard procedure in this circumstance. As you were the first appointment of the day, we did contact you as soon as we opened for business to advise and left a voicemail requesting a call back, as well and sending an email to explain the situation. On your return call, my colleague Nicole did explain that we needed to re-schedule the appointment, however before she was able to offer an alternative you advised that you were going to list with another agent. As I was due back from annual leave before the end of the week and we anticipated Helen would be feeling better by that time, we did have appointments available before the weekend. In regard to sourcing an alternative valuer from a different office, this is not possible due to the diaries being booked up in advance, and the individuals specialising in their local area. I would like to apologise again for the inconvenience caused, however the health and wellbeing of our staff and the clients we visit will always be our main priority and we will continue to follow the procedures we have set out to ensure this remains the case. May we wish you all the best with your sale and onward move. Kind regards - Alex Fitton - Branch Manager - Uppermill