Acted professionally and politely at every step. Found great tenants.

Commercial contracts and general admin is well taken care of and generally well managed. I find the accounts a little confusing at times, but this is probably my lack of accounting experience, rather than necessarily a shortcoming from Curchods. With regards to maintenance/repairs, being absent overseas as a landlord, we are reliant upon the agent to sift out real from apparent problems. This element sometimes seems a little missing in that there is a reluctance to advise upon decisions of whether an issue really needs to be addressed or whether it is just an observation from the tenant that may be reasonably ignored. Having said that, once a decision to go ahead with works is taken, the actual management and administration functions are pretty well done. Overall, Curchods have been a much better than average lease manager.

Good communication with the staff Andrew

I bought a house thru Andrew. He is responsible and helpful. Really appreciate about his kind help. A happy deal with him.

I initially gave them one star as my husband and myself had not very pleasant experience with a couple of agents in their Kingston office (still left my initial comment at the end). However, they tried to make it right after we made an official complain to the director and our landlord. So I thought they deserve to get reviewed again after all the hard works they've made to resolve our problems. Michael, their Group Managing Director, is very genuine and trustworthy. He visited our place to investigate the issues all by himself and logged everything in details then he put all in action straight away. We were appointed with 2 new agents to look after our issues and they were very helpful and fairly fast in responses. It still took a couple of months to get most of things sorted but that was just because of the bookings with technicians. They were great with follow-ups and fast responses through out the whole process and we are very happy with our place now. I want to say special thanks to Michael for being very kind, genuine and supportive. -------------------------------------------------------------------------------------------Initial review:Utterly disappointed with their service. They don't even deserve one star. The worst agent we've ever dealt with. Recently rented a flat through this agent in Kingston area but had to chase them up for over 2 months for a few issues as soon as we moved in but no one seems to care once they got the money. And there is no such contact/email details for official complain whatsoever on their website or anywhere. How sneaky. Hundreds of calls and emails. Lies after lies then no response. This is totally mis-selling. Maintenance promises on their contract is purely just a lie. Don't trust this agent. Avoid if you don't want to get tons of stress and ruin your new life plan.

Renewal of tenancy

My tenant handed in their notice and I asked Curchods to find another tenant. It definitely took rather longer than I had hoped to get a tenant witha few false starts (hence not an excellent rating), but once a tenant was found, the process was very efficient and speedily done. As it happened, the new tenant wanted to move in very quickly so I had a very short void, although I am hopeful it will not be so last minute next time. Overall I am very satisfied with Curchods Lettings.

Bad letting experience : - undervalued the property potential rent income by circa 20% (in the end another EA found a few higher paying options) - no reminders on gas certificate due dates (as others EAs do). It is very easy to set up via a single email - they work with a below par inventory agency that missed a damage in their reports - amazing soft skills, however, if you’re prepared to disregard the rest, hence 2 stars

Do not rent from Curchods. Shocking experience. They will do anything to keep your deposit. Anything! This includes fabricating issues on check out. Great example why estate agents have a bad name. Ignore this at your peril. 1 Star is generous. I'll do the reply for you: Dear Harry, sorry to hear this. We pride ourselves bla bla bla.

As someone who has worked in the property industry myself as an estate agent for 13 years it amazes me Curchods has become the successful agency it has. I rented a property with Curchods for over 6 years and whilst the staff have in fairness been polite and friendly enough (That's the minimum I would expect to be fair). Throughout the tenancy Curchods were very slow to deal with a number of issues. In one case we were left without hot water for over 2 weeks, despite regular chasing this did not seem to be a priority for them, the landlord was allegedly always to blame. To compound this further there was also an issue with the water pump for the same length of time, it made a high pitched whining noise, directly beneath our bedroom making it virtually impossible to sleep. Again this was slow to be fixed. Property inspections would be rescheduled at short notice, despite having booked time off work to be present. One inspection during covid, was a video inspection, understandable given the pandemic, this too was cancelled, due to the risk of covid, I am not aware of any cases of covid being spread by video meetings.... We got pushed into signing our contract to renew for another couple of years, this was then never signed by the landlord, surely you'd check with the landlord to see what they want to do before approaching tenants to renew? Other works at the property always took more time than they should to be resolved. Lastly, our experience exiting the property was less than smooth, we moved out in March, had to chase to get our check out report before it was provided, inaccurate in quite a few areas. after getting nowhere with Curchods we had to escalate this to the TDS in order to try and move the process along, it was only then with 24 hours to the deadline for Curchods to submit their response that we actually heard back from them re deductions. Having waited 3 months at this point we were then expected to give them an answer to this within 24 hours. The saga is still going on, and we have had to refer this to TDS to resolve the dispute as Curchods have been unable to provide any context to the deductions or evidence of quotes or work having even taken place, the ammount disputed is relatively low, but for example we have been quoted £10 for a toilet brush we threw away, the toilet brush was second hand when we moved in, whos paying £10 for a second hand toilet brush when you could buy new for £5.... The other deductions are equally silly and mostly boil down to wear and tear which one would expect for a tenancy in excess of 6 years, with the house not having been redecorated since the previous tenants moved in back in 2016. We referred a neighbors family member as a potential lead for Curchods, who ended up renting it at virtually the same price we paid, whilst I am glad our rent never went up and I am glad we were able to help our neighbours relative, we probably would have paid more had we ever of been approached for a rent increase. But this didn't seem to be a thing at Curchods, working in the industry I would expect the property to get circa £500 more per calendar month than we were paying at the end, so I'd reason landlords are getting just as badly looked after by Curchod's as tenants are, especially as it was always the landlord that Curchods blamed when things went wrong. We went on to buy a house which is why we moved out, but purposely avoided viewing anything with Curchods as the experience had been so poor during our tenancy and we were not prepared to have our purchase being as badly mismanaged as our tenancy. I cannot recommend this agency.