As someone who has worked in the property industry myself as an estate agent for 13 years it amazes me Curchods has become the successful agency it has. I rented a property with Curchods for over 6 years and whilst the staff have in fairness been polite and friendly enough (That's the minimum I would expect to be fair). Throughout the tenancy Curchods were very slow to deal with a number of issues. In one case we were left without hot water for over 2 weeks, despite regular chasing this did not seem to be a priority for them, the landlord was allegedly always to blame. To compound this further there was also an issue with the water pump for the same length of time, it made a high pitched whining noise, directly beneath our bedroom making it virtually impossible to sleep. Again this was slow to be fixed. Property inspections would be rescheduled at short notice, despite having booked time off work to be present. One inspection during covid, was a video inspection, understandable given the pandemic, this too was cancelled, due to the risk of covid, I am not aware of any cases of covid being spread by video meetings.... We got pushed into signing our contract to renew for another couple of years, this was then never signed by the landlord, surely you'd check with the landlord to see what they want to do before approaching tenants to renew? Other works at the property always took more time than they should to be resolved. Lastly, our experience exiting the property was less than smooth, we moved out in March, had to chase to get our check out report before it was provided, inaccurate in quite a few areas. after getting nowhere with Curchods we had to escalate this to the TDS in order to try and move the process along, it was only then with 24 hours to the deadline for Curchods to submit their response that we actually heard back from them re deductions. Having waited 3 months at this point we were then expected to give them an answer to this within 24 hours. The saga is still going on, and we have had to refer this to TDS to resolve the dispute as Curchods have been unable to provide any context to the deductions or evidence of quotes or work having even taken place, the ammount disputed is relatively low, but for example we have been quoted £10 for a toilet brush we threw away, the toilet brush was second hand when we moved in, whos paying £10 for a second hand toilet brush when you could buy new for £5.... The other deductions are equally silly and mostly boil down to wear and tear which one would expect for a tenancy in excess of 6 years, with the house not having been redecorated since the previous tenants moved in back in 2016. We referred a neighbors family member as a potential lead for Curchods, who ended up renting it at virtually the same price we paid, whilst I am glad our rent never went up and I am glad we were able to help our neighbours relative, we probably would have paid more had we ever of been approached for a rent increase. But this didn't seem to be a thing at Curchods, working in the industry I would expect the property to get circa £500 more per calendar month than we were paying at the end, so I'd reason landlords are getting just as badly looked after by Curchod's as tenants are, especially as it was always the landlord that Curchods blamed when things went wrong. We went on to buy a house which is why we moved out, but purposely avoided viewing anything with Curchods as the experience had been so poor during our tenancy and we were not prepared to have our purchase being as badly mismanaged as our tenancy. I cannot recommend this agency.