After months of disastrous viewings with other letting companies, Holly at paramount found us the perfect new flat that met all of our many desires and must haves in less than a week! Really pleased:)

Great experience, both Harry and Holly were extremely efficient, responsive and helpful during the entire renting process !

This is from the perspective of a tenant who lived for 2 years in a flat in a converted period house, professionally managed by Paramount. I was in another city and I hadn’t been able to view the flat before moving in. The flat was however very true to what was advertised – I was glad to have made my decision based on the video and description they put on the ad. The contract was a transparent and well-balanced one according to my experience – good enough to protect the landlord’s property but not overly landlord leaning, which is fair to me as a tenant. Paramount has a reliable network of contractors/cleaners/engineers to deal with the ongoing maintenance of the property. There was an occasion when leaking happen from my flat and I was out of town, having left with Paramount no spare key as I changed the lock previously. They somehow worked out a solution without my presence which protected the benefit of both the landlord and tenant in an efficient manner. Paramount offers an emergency hotline which is responsive and helpful. There was a time I locked myself out and another time the smoke alarm inside the flat was mistakenly triggered – both situations were immediately answered. They are flexible to accommodate adjustments which made my life a lot easier when sorting the moves – date for monthly payment, changes made to move-out date and the associated adjustment on rent, etc. – all effectively communicated (although you might expect to take a closer look in certain calculation at times). They also care to collect feedback from the tenant for personal view about the property and improvement advice when moving out. I’ve also got my deposit refunded within a reasonable timeframe. From viewing to contract signing, from daily experience to moving out – I would say everyone at Paramount are responsive and respectful. A few caring and humane company I could have come across in this city. I have recommended Paramount to my colleague who might need someone to take care of his vacant family home.

Having just exchanged on our first property my wife and I were very impressed with Paramount from a buyers perspective. We had a previous purchase fall through last year and the difference between the estate agents in that case and Paramount was night and day. We initially dealt with Reuben when booking a viewing of the property, he was very quick to get us in and we were not rushed at all while viewing. We clearly loved it and made an offer the same day. Paramount then put the pedal to the metal and before we knew it our offer was accepted. We then dealt with Jamie, who was very switched on throughout the process and very proactive. They assigned us Helen who was available via WhatsApp on a daily basis. The whole team from paramount was very communicative and transparent. They worked hard to get us and the seller over the line and we had a good experience as first time buyers. The buying process in England is not straightforward, but it was made much more seamless with the work put in by the EA in our case. When we are looking to sell and buy again they will definitely be my first call.

Property Manager Joan was incredibly responsive and had a plumber at my flat within an hour to fix a boiler issue, resolving everything efficiently and making the whole experience smooth and stress‑free.

Long-term client and very happy. My property manager Alessandro Lucatello communicates regularly and stays on top of everything. Definitely a cut above plenty of other agents I have dealt with in the past. Highly recommended.

Holly and Harry have been great at helping us arrange and get into the property. Holly has been very responsive on all communication platforms and even sent us a courtesy message to check we moved in ok which was very kind. The property was cleaned to a high standard which was also very pleasing!

The lettings team at West Hampstead are amazing. They take the stress out of the process and work together as a team to get things done. Happy landlord 😀 …

My first time renting in London. Thanks to Hannah for making this process quick and simple!

During late 2025, I engaged JLL for a rental property valuation. George Lamb conducted the assessment and delivered comprehensive market insights, including current rental values, demand levels, and detailed comparable properties that had recently let in the area. His transparent approach and clear explanation of expected rental income gave me confidence in moving forward. Based on JLL's valuation, we proceeded to market the property. Amelia Hoskin quickly identified a tenant who matched our criteria perfectly. The entire process was streamlined and professional from start to finish, with the final agreed rent matching the guide in price George had recommended in his initial assessment. The service demonstrated strong market knowledge, efficient execution, and clear communication throughout, resulting in a successful letting that met both our timeline and financial expectations.