Paramount Properties
Paramount Properties
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
I have been trying for over a week to book a viewing. Always goes to the admin team, no one is available! The agent, name Dexter, respond to my email and called me and asked me loads of loads of questions, at the end he missed understand and mixed some questions and simply said 'the landlord is looking for a couple, I said, yes we are a couple! and he said , you know what! there is an offer on the property and I will contact you if that didn't proceed. I am 100% sure that the flat is available! he took it personally and decided to not to give me the viewing just because he didn't liked me! terrible service. LANDLORDS PLEASE AVOID !!!!
1.00 /5
Having rented with Paramount twice and also having a friend who's used Paramount with similarly frustrating experiences, I genuinely cannot fathom why the ratings here are so high. Essentially, anywhere they can find something which they can add a small but not insignificant fee of £25 to £40, they absolutely will. At the point of moving out, they feel far more like an extortion service than a letting agent, charging well over double the market rate for services. £25 for a tiny blue mark which requires one lick of paint on a banister (pictured) and £6 each for 5 light bulbs (especially given that half the bulbs in the house died within two weeks of us moving in, as highlighted to Paramount). This was in a 3rd/4th floor duplex, where some moving marks are unavoidable, even though we used professional movers. Also see pictured "yellow stains to table" which are supposedly shown in the picture. That'll be another £20. The Paramount defence will be that they work with a third party for these check outs, which obviously doesn't mean much as it's pretty clearly in their interest to find miniscule defects they can charge £25+ for. Sadly, at the point of asking for what's left of your deposit back, there is very little you can do but accept these charges, PLUS their double market rate cleaning charges (which they then add VAT to). As a final note, Paramount initially described the kitchen of our new flat as "modern", before insisting that we paid for a dishwasher to be purchased and installed ourselves if we wanted one. Upon leaving six months later, the landlord so generously offered to pay back 75% of the dishwasher price (but none of the installation fees). Two weeks later, the 75% payment still hasn't been received. Odd when Paramount are usually so enthusiastic to insist on payments being made, it doesn't seem to bother them as much when it's an outgoing from their client.
1.00 /5
After two years of tenancy managed by paramount, I'm changing my review to 1 stars ( i would do 0 if I could) They are an absolute nightmare when it comes to your Account Manager to deal with any issues, moving out, inventory, etc Completely landlord-orientated, lack of communication, zero efficiency when it comes to bureaucracy, you will need to deal with different departments for different things and they won't communicate among themselves. I found myself repeating issues and questions over emails, over and over and over. One guy will tell you is fine to do something, then someone else will say the opposite. No transparency and no clarity at all. If you are a landlord, you're in luck. If you are a tenant, pay extra attention to your inventory (inch by inch of your property) and get loads and loads of patience when dealing with your Account Manager. I'm super happy I don't have to deal with them anymore.
1.00 /5
I'm looking to rent and really liked the look of a flat listed with this agency. Tried to get in touch to arrange a viewing but the experience has been nothing short of, for the lack of a better word, odd. I was told to wait for 24 hours (that window isn't small) until an agent got back to me. I had a whole afternoon available so tried again to be told about the same time frame. I had to see if I could manage my schedule and arrange a time to view the flat today so bit the bullet and called the office and again the non-agent personnel started parroting the same stuff about waiting 24 hrs... What?! Sure, you get the message that these people have their priorities somewhere else but to not call a potential client in two days? Common courtesy is one of the things NOT paramount to this business.
1.00 /5
Paramount may provide a good service to its landlord but it does not care about its tenants. They constantly "bully" us about matters that is not our issue, I would certainly never rent a place managed by them again. For example, the flat we're in has ventilation issues and a poorly build extension with no adequate heating, hence mould grows on walls of the extended wall every winter. Paramount arranged for a 3rd party to assess the property, and the lady that came told us the property does not have enough ventilation. However as the report is not in the landlord's favour, Paramount never shared the details of the report and instead insist its our "lifestyle issues" and keeps sending me guides on how to clean the mould, and how I should always keep windows open yet at the same time heat the flat to a constant 22C. They would always ignore my emails where I explain that I do keep the windows open while cooking, and the flat is heated. In the end I did clean the mould as it was getting out of control and we have a cat so I was worried for her health. Paramout were clearly unwilling to do anything about it apart from trying to teach me how to do things for them. I'm a landlord myself and would never treat my tenants the same way I have been treated. Its obviously my words against theirs but I know its not my lifestyle, I've lived in many flats over the years and never had mould issues this bad.
1.00 /5
Paramount and Landlord not acting quick enough to resolve damp walls/leak/mould. Reported on 3rd September and still nothing has been done. Although responsive, no work has actually taken place and is very frustrating.
1.00 /5
Not recommend at all.
1.00 /5
Utterly useless lettings team. Couldn't find their way out of a paper bag.
1.00 /5
Sadly i wouldn't recommend Paramount for a few reasons, but the main one ultimately due to misinformation provided to me and my partner during the course of buying a property from them... For example, when we ask the agent showing us around what the door off the communal hallway was, he said this was simply a storage cupboard. As it turns out, it is the 1st floor flats kitchenet and laundry room, thus making the property an HMO which we were not property informed either in the lease or in any of the documentation provided, neither by seller nor by the agent. I also strongly believe they lied about having 'multiple offers/interest' and asked us for a best and final offer, when in reality our offer was the only one on the table being considered. We paused our purchased during lock-down as per government guidelines and were placed under undue pressure from the agent at paramount to move forward, despite government advice and our own desire to pause. Bad experience. Bad Agency.
1.00 /5
Contact details
Sales Phone:
Sales Email:
Opening hours
Monday-Friday: 08:00 - 18:00
Address
150 West End Lane, West Hampstead, NW6 1SD, UK, NW6
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