Disappointing when the agent doesn't show up for an appointment they have made!

There were a few agents handling our case and I found them mostly quite helpful. But there were some confusions at the beginning as different people told us different versions of same thing. So it took us some time to figure out what … More

High staff turnover rate with no communication of changes, difficult to get repairs done correctly and timely, often feels like talking to a wall

We were really looking forward to renting with an agency for a change, especially one as highly regarded as Paramount. However, since move-in last month, any issues seem to be dealt with at a snails pace. We were told the blinds were broken in the master bedroom before moving in, a month and a half later they’re still broken and our follow-up emails are going unanswered. They’re twisted, snapped and unusable. We have a hob failing to work, bathroom wall lights not turning on, peeling lining paper, (we thought they’d be mentioned in the inventory report but they weren’t and we received the report a month after move-in). We’re worried that raising these concerns will either go unanswered or take until next year to resolve. We had a property inspection that we waited in for this morning so we could raise the issues in person but nobody even showed up to that. No cancellation or apology. They’re nice people and I’m sure they mean well, we’re just really disappointed. This is all pretty basic stuff so we don’t have much faith for the next couple years in the property.

Was waiting in excitement to view a "studio flat" advertised by this agency, only to find out that it looked nothing like the pictures. Pictures are stretched (panorama) and probably the lighting is twitched too, as the place looked much … More

I was extremely disappointed with my experience with Paramount during the check-out of my last apartment, specifically in relation to how my deposit dispute was handled. The landlady initially attempted to retain almost half of our deposit for a range of claims that we strongly disagreed with. We formally disputed these deductions through the deposit protection scheme. During this process, I received a personal email from Alessandro at Paramount which felt highly inappropriate and unprofessional. Rather than acting as a neutral intermediary, the tone of the message appeared to pressure us into settling, suggesting that the landlord would likely “win” if the matter went to court. This came across as intimidating and undermined trust in Paramount’s role as a fair managing agent. Ultimately, the dispute was resolved fully in our favour, with only a very small amount deducted — a fraction of what the landlady had initially tried to claim and Paramount was backing up. This outcome clearly demonstrated that the original claims were excessive. This experience left me with little confidence in Paramount’s impartiality or tenant advocacy. I would personally avoid working with them again and would advise others to be cautious when it comes to deposit matters.

I collected the keys to my flat on 28th November and immediately raised several issues at check-in, all of which were noted on the inventory. These included a damaged bath panel with flies circulating, missing silicone around the bath, dead insects on the blinds, a loose toilet seat, and other basic defects. To be clear, this is not a reflection of the landlord, who I am confident is not aware of these issues. The property itself is lovely, and the problem lies entirely with the letting agency’s handling and communication. Nearly three weeks later, these issues are still not fully resolved. I have had to chase repeatedly for updates, received inconsistent information, and have not been contacted by contractors despite clearly confirming via email several times no one has been in touch and I would like the agency to handle the contractor including access to the flat etc. I was also informed internally that there were no outstanding jobs logged, which is extremely concerning. What has been particularly disappointing is the inconsistency in communication. Prior to moving in, I was contacted daily for updates despite asking for some space as I was grieving, no space was given. Business is business...However, once urgent issues were flagged at check-in on the same day, communication slowed significantly and I was left to chase repeatedly. It is also concerning that these matters have been referred to as “decorative” issues, when they clearly involve hygiene - I did not realise that flies circulating within a property would be considered a decorative matter. You can also clearly see there is a hair on the board so not sure what cleaning took place... This is not about general cleaning; it is about the condition the property was handed over in and the lack of urgency in addressing straightforward issues, God forbid a more serious issue occurs I don't have faith that things will get handled appropriately. For a reputable letting agency, this level of service is unacceptable. I would not recommend Paramount Properties based on my experience so far. I am still waiting for an update regarding rent reimbursement and hoping this issue gets resolved promptly before Christmas as it seems the agency has been stalling..not sure why but my next steps will be to get in touch with the landlord as this is appalling and incredibly stressful to deal with.

Such a irresponsible agency. they sent us the confirmation email and at the last moment they were not at the location and not even picking up the calls. and telling there was some problem.