Unfortunately have had very mixed experiences with Camerons (which would have been a 1 star, but added an extra star for the awesome Esmerelda!). We were tenants managed by Camerons for 2.5 years. Main issues: - We previously dealt with Nicole (and her manager Michelle), who were truly unsupportive. We repeatedly had to contact her to get meter readings (which we had no access to and she was meant to send monthly), only to be told that I'm wrong and had received them (which I got her to check and no, she had not emailed me - I didn't appreciate the liar implication!). Every month we had the same issue where she would not send them and I'd get overcharged in my estimated bills. - Contact with Nicole was a massive issue. I would repeatedly ring to discuss things such as renewing our tenancy (which I provided nearly 4 months notice for) and was told I'd get a call back later that day. It would never happen. This went on for 2.5 months, with me worried I'd run out of time to find a new place if required. I counted nearly 7 calls, 2 emails and 1 in person visit from myself to get this sorted. - During an emergency (our alarm kept going off and we had NO details of the alarm code, which was a doc that was missing from our welcome pack. This was never provided when we pointed this out), the emergency number was disconnected and we had no contact. We managed to work out the alarm code through talking to neighbours but when we raised the issue (i.e. what should we do if there was a real accident, e.g. flooding from the flat above), we were told by Michelle that we should just 'use common sense in a crisis'. Very helpful(!) - We got a parking fine when we first moved in, due to not being given a parking permit (that we weren't told was needed). They did nothing to help us remove this fine. They also kept poor track of parking, couldn't even tell us who owned which spot so we couldn't swap to a safer spot. So we had to pay to park in our own spot. - Our car got broken into and Cameron would not allow us to contact the landlord directly to request additional CCTV/a gate to prevent a repeated incident. We also requested CCTV to submit to our police report, which had to be submitted quickly. By the time we received it, our police report had expired, so we couldn't submit. We also only received a mobile video recording of the video on Nicole's pc screen, rather than the actual video file. It was just so messy and unprofessional. - Issues were never fixed. From day 1 I said that our door alarm didn't work, which I gave up on in the end. They didn't send someone to fix it and I got bored asking about it, so I dealt with having to run downstairs to the main door to let people into my flat. - Throughout most of our tenancy, I have no idea what management service was provided by Camerons. They only had to provide basics, such as meter readings and help us with our tenancy administration, but they did an appalling job at it. I actually raised a complaint with Michelle regarding everything, which she said she would look into, but very little changed after that. We arranged a house visit (where she told us about using 'common sense', then noted four things we needed fixing and then sent someone to fix two of the issues (which weren't properly fixed). No other resolution than that) Positives: - We actually had a really positive last year, due to Esmerelda taking over. She has provided meter readings (or provided them when requested), has always been incredibly professional over the phone, gets everything sorted quickly (e.g. the renewal process was completed over a couple emails within a day, or letting us know about law changes to deposits, which we wouldn't have known otherwise) and has been an absolute joy. During the end of our tenancy, she handled everything seamlessly, made sure to double check info with us and was just lovely to deal with. It really helped us knowing that everything was being managed correctly! Thank you for your support Esmerelda :)

Our experience dealing with Cameron over our deposit return was extremely disappointing and unnecessarily stressful. Despite leaving the flat professionally cleaned (with receipt provided), we were initially presented with a £460 deduction claim. A large portion of this related to additional cleaning, even though the property had already been professionally cleaned to a high standard. Many of the issues listed in the check-out report referred to minor dust or vague comments such as “further staining,” yet there were no comparable check-in photos or clear evidence showing any deterioration. We were also told that a cleaning quote had been obtained from “Mobile Maids.” However, we had already contacted this company ourselves while arranging our own cleaner and knew their pricing. The quote Cameron provided was higher than what Mobile Maids quoted us directly, which raised concerns about transparency. We submitted a detailed written response with supporting evidence, including photos and video footage from the day we vacated the property. An alleged mattress stain, which was not present when we left and was contradicted by our video evidence, was later removed and described as a “gesture of goodwill.” It did not feel like goodwill — it felt like a charge that should never have been proposed in the first place. Throughout the process, our detailed points were largely ignored in email responses. Instead of addressing the substance of our evidence, the proposed deduction amount would simply be reduced slightly. It felt less like a fair review and more like a drawn-out negotiation process in the hope we would eventually accept a higher figure out of exhaustion. We were told discussions had to remain in writing, yet when we did manage to speak by phone to challenge certain points — such as being told we were liable for dust because we vacated a couple of days before the tenancy ended — there was no clear justification provided when questioned. We were repeatedly warned about the inconvenience and delays of going through the Tenancy Deposit Scheme, alongside suggestions that the original higher claim would be submitted if we did not agree to revised figures. This felt pressurising rather than constructive. In the end, the proposed deductions were reduced from £460 to £275. While this was presented as a “fair agreement,” we do not believe we should have been paying anywhere near that amount given the condition the property was left in and the professional clean already carried out. We ultimately agreed simply to bring an exhausting process to an end. The entire experience was time-consuming, frustrating, and could have been handled far more fairly and transparently.

Title: Very Disappointing Experience with Cameron Estate Agents I had a very bad experience with Cameron Estate Agents West Drayton. They withheld my deposit unfairly and handled the situation very poorly. Despite following all the tenancy requirements and leaving the property in good condition, they still made excuses to keep my money. I believe this was intentional and completely unfair. The communication was unhelpful, and I felt disrespected throughout the process. I would strongly advise others to be extremely cautious when dealing with this agency. I’m very disappointed and would not recommend them based on my experience.

Awful letting agency. We have had multiple issues with no help from the agency Over the years: - The toilet has a faulty mechanism and we had no flushing toilet for 4 days, Cameron’s refused to agree to cover the cost when I called my own contractor out as the issue was unmanageable -their recommendation was to pour a bucket of water down the toilet for the interim which was 4 days — The fridge wasn’t defrosting and I logged the issue. They took a while to resolve which meant the froze leaked all over the more hen floor -Kirstie banged her car door against mine in our car park - When I have on several occasions asked to escalate and speak to their management they have refused - now our washing machine is leaking and they said ‘we will deal with it when we can’ In west Drayton there are some great letting agencies like Coopers and R Whitley and co who I have had before and who have been lovely. Every member of Cameron’s is rude and they refuse to help tenants. This is my temporary home but it has been an awful experience. I do not recommend letting with them.

they are about there money, disgraceful estate agent, while in the property alot of work I asked them todo and never got done. Property got put up for 30 day auction but was only told with 25 days left, could have bought property myself, was only told it was being sold when they called and said they had some viewings which is disgusting behaviour from an estate agent, on the viewing spoke to agent and asked how will property be sold and was stated sold as seen so can give Property back as is and not to worry about inventory check. I vacated the property got company to clean, but obviously wear and tear from some living in a property, expecting my deposit back it full they have picked many tings which the property already had when I received it, example dirty old curtains which was in the original inventory check. The day of returning keys,said I needed to be out of Property by 12 which I was and inventory check would happen same time, took time off work to be there waited over 30 mins for no one to attend called James who was rude and dismissive, asked to drop keys to office i told him someone should be here and I don't have the time, he said 'I don't want to have to charge you an extra day' For them not attending when they originally said. if you can stay away from Camerons by all costs, I just wish I could give less than 1 star. wrote a previous review which somehome has vanished.

if I could rate this estate agent any lower i would. property was sold, i was told it was up for auction and aution had already started so actually had 25 days before property was sold, i might have bought it myself, estate agents who came to let people around the flat stated it was sold as seen, I got a professional clean and other bits were wear and tear but they are most definitely about robbing clients blind. if you can stay away please do find somewhere else to buy or rent, I also heard that estate agents are meant to let tenants know before it is sold. dodgy firm

Extremely rude and unprofessional sales agent called Ahmed who was asking how much cash I have. When I asked to speak to his manager he refused saying he is the manager.

I’m a student at Brunel. It was a very frustrating experience. Had my inquiry taken care of their lettings director. Been communicative and transparent from my side, yet their follow-up was terrible. Waited for two weeks for some video clips of the apartment and found out by myself that it became no longer available while I was patiently waiting. 0 update from their side. 💎PS they also spend more time replying to google reviews to pretend they care than actually answering to requests.

Until now my experience with Cameron has been really frustrating, I did move for 2 weeks and they have not resolved an issue, I can not open my windows or door due to the amount of flies and really bad smell into my kitchen due to the garbage in my building always opened. The locker is broken and they dont want to repair. All the others building are closed, but this particular one managed by Cameron isnt. To let the experience was good, but to maintain a building under their management scope the experience has been catastrophic.