lived at 413 Eaton road, when moved into property a sofa was left from previous tenant. When i moved out white gates took 65.00 from my deposit for the sofa being left even though thew previous tenant had also been charged for this, they just couldn't be bothered removing it. Boiler blow up middle of winter, took 3 days for white gates to get in touch as they have no emergency on call finally arranged for someone to come out to repair it but took a week and half for the repairs to be carried out. had no heating and hot water. gas and electric went from 74.00 that month to 225 because i had to boil pans of water and used plug in heaters whilst awaiting for repairs to be done. Reported a light switch when i first moved in, someone came out to look at it never got fixed but was taken out of my deposit when moving out. there was a leak in the roof in living room again someone come out to look at it never got repaired, would come in some morning to raining water all over my glass table. I work in the NHS and during covid they was booking British gas in to do safety certificate , i do 14hr shift and was working back to back during the breakout i was charged for a missed appointment i didn't even arrange. Seriously wouldn't go with these, they never sort out repairs and always make excuses to charge things out of your deposit.

Still waiting for call back to arrange valuation from enquiry 3 weeks ago

Whitegates dont care about people they care only about money. Reporting the repairs omg sometimes I waited 6 months or they take a photo and never back to fix this thing. when I moved the landlord want money from deposit to fix thing witch wasn't been there when we moved in. I got pictures witch I send to WG and they can't do nothing, seriously.. bad really bad..

Hi I am giving one star as there is no other choice. Whitegates are only interested in whitegates and charging fees so you basically pay a monthly some do do nothing at all which enabled our Tenant to cut all the electrics and vandalise our home. When we asked for a home check it was 9 months between them which enabled them to convert a utility room into a bedroom! They did not compare inventories or even say anything to the tenant. We requested the house back die to constant complaints and whitegates did not believe or more importantly support us. We paid £660 in total to find the tenant but they would not let us meet them and had to go fully managed at £66 a month so they could collect the rent from the tenant but they done nothing else. When we asked if they could do a pre assent check before they left we where told "No" We where also told as we where not using them again if we wanted them to get our deposit back we had to pay £180 Even though the damage was clear to see not the inventory. We have lost a months rent and paid already £2500 and it will cost a £1000 more to repair the rest of the damage. Be very careful as whitegates have worded it in the contract the checks will be NOT LESS than 6 months so it could be ANYTIME!!! NEVER USE IF YOU HAVE ANY SENSE, YOU COULD MANAGE IT YOURSELF BETTER!!

Appalling service for landlords - from my personal experience if you have a property to let avoid them!

Do not rent of these they are useless don’t get repairs done 2 years I’ve been reporting a repair that’s caused accidents involving my children and only now that they have given me a eviction notice they start emailing about the repairs obviously to cover themselves god help the next person that moves in the property im in because it’s an absolute hazard no window keys doors don’t close properly they have cowboy builders with no dbs checks coming in and doing jobs they have no idea how to do Also they have terrible attitudes