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Whitegates West Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

The only real estate company that works only week days, 9 to 5. Guess what? People who have money are working the same hours. Would be a genial idea to offer weekend viewing appointments, dont you think??

Reply from agent

"Thank you for your feedback, however am not sure you have put it on the correct estate agents page. We always strive to accommodate our clients' schedules, and we regularly offer viewings on Saturdays and outside of standard business hours. It seems there may have been some confusion, as we do everything we can to ensure convenient appointments for everyone. Please feel free to contact us directly, and we’d be happy to arrange a time that works best for you. We appreciate your input and are always here to help!"

1.00 /5

well i would never arrange a visit by these to value your house they are incredibly unreliabe dont waste your time they dont have your best intrests in mind they just want to make lots of mony off your sale found another estate agents at half the price whitgates wanted no wonder they all drive around in brand new bmws they never even got back to me total waste time west derby branch they dont even deserv 1 star as it would not let me put zero their even less than zero

Reply from agent

Dear Mr Ventrie, We are sorry to hear this as we do strive to give the best customer service to all clients. We cannot locate you on our system. Please contact us on 0151-256-0322 and we can discuss the matter further. Kind regards

1.00 /5

I found the agent not really care about selling the property or arrange viewing for potential buyer which they advertised on the market. Any vendors want to sell their property better find some other good property agent to sell.

Reply from agent

Dear Surenthran, I am sorry to that your weren't impressed with the customer service you received. Here at Whitegates we strive on the best customer service possible. Please contact the office and we would be more than happy to discuss this with you. Kind Regards Bernie Connolly Branch Manager

1.00 /5

Having COVID -19 apparently gets you sacked from your job at Whitegates West Derby. The director Gail proved to me and a lot of others how unprofessional she really is. Staff members are forever feeling intimidated and bullied by the woman with her sarcastic attitude towards the working day. Government guidelines are certainly over ruled with this branch for example being ordered at the point of employment prior to being terminated: ‘Don’t you dare put me on track and trace’ My termination of employment was based on ‘performance and behaviour’. This was of course not explained to me in great detail because sacking somebody on the basis of contracting COVID -19 and affecting the 2 branches (Huyton and West Derby) works slightly different in the eyes of the Law (who to which not everybody did not self isolate) As seen in the email below: I was ‘formally’ notified of the termination of my employment. Yet every phone call I have had with the director had been not only misleading of information but very abrupt, not formal whats so ever. This is a branch that covers only false promises to you as an employee and also a client on boarding. Such a shame really, highly WOULD NOT recommend and I’m sure I’m not the only one! Good luck x

1.00 /5

Hi this is the same Lucy that got all them good reviews further down …. This is the WORST company to ever work for. I left after being screamed at in the middle of the office by Gail because I didn’t print off her work for the week within ten minutes. Baring in mind this was something she should have done herself. So rude to her staff and totally unacceptable. After leaving Whitegates, I was harassed at my new work place by Gail who was calling the office and then threatened to turn up at my work!! She also expected me to return my old work uniform out of sheer spite. I only lasted 2 months as the constant nagging & made to feel like you weren’t good enough got too much for my mental state of mind. Staff at this company are treated like a number and would never recommend working with or for Gail ever again.

1.00 /5

Hi Michael, Thank you for your review, as it appears you have been unhappy with our service however we cannot find you on our data base, we can only apologize and ask that you call the office to discuss this should you wish to. Kind regards, Whitegates.

1.00 /5

Asking people for their bank ballance or a mortgage in principle before you will let them view a property is wrong and in my opinion must be against some sort of confidentiality law.

Contact details
Sales Phone:

0151 2560322

Opening hours

Unknown

Address

74 Mill Lane, West Derby, Merseyside, L12 7JB, North West, UK, L12

At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. <p> Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. <p> Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!

Our team

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