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Whitegates West Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Selling a House is recognised as being stressful, however, my very recent experience with Whitegates Estate Agents, West Derby, certainly helped to destress this operation. Caitlin Suleyman was my main contact and kept us informed of all activities on a day to day basis, which resulted in a smooth and successful Sale. Of course there were a few unexpected turns from prospective Buyers, but Caitlin dealt with these in a highly professional, courteous, and timely manner. Many thanks also due to Gail Roberts and Bernie for their help and expertise. This is the 3rd time we've used Whitegates West Derby, and we would highly recommend this professional and dedicated team.

Reply from agent

Hi Elizabeth Thanks so much for your feedback about Caitlin I will share this with her and the rest of the team. Kind Regards Chris, Area Manager Whitegates Huyton & West Derby

5.00 /5

Caitlin is a very polite and professional young women. She always replies very quickly with answers to my queries. And I looking forward to a smooth completion of my purchase. I would highly recommend all the staff at Whitegates Estate Agency

Reply from agent

Hi thank you so much for your feedback regarding Caitlin. we will certainly pass this on to her. We appreciate your feedback.

5.00 /5

We are currently in the process of purchasing our property with Whitegates and couldnt be happier with the service we've received. Our broker is Megan Davies and she's been helpful, informative and professional from the start. We were a bit dubious about using a broker as opposed to our bank, as we didnt know what sort of fees to expect but we met with Megan anyway to find out. The service she provides is well worth the fees she charges (out of respect for her privacy I wont be specific but I will say that they are reasonable and not as pricey as you might expect). She explained the entire process to us from start to finish, she explained not only the conveyancy process but the mortgage application and re-mortgage process, and gave us a realistic timeline for completion. We were shown a comparison of rates from different lenders and weve actually ended up with a better rate than if we had just gone to our bank like we were originally going to. No query that weve had has been too much trouble for her to answer and shes just generally a lovely person to deal with. We have also dealt with Amanda who has been liasing with the seller/sellers solicitor and dealing with chasing up documents and again we couldnt be happier. Weve been kept fully informed of developments on a regular basis. Definitely recommend Megan as a broker, it was absolutely the right decision for us and her services are spot on !

Reply from agent

Hi Toni thank you so much for your detailed and amazing review for Megan and Amanda we really appreciate this , and look forward to progressing your house sale for you

5.00 /5

Cannot thank Megan enough for all the help, advice and support she gave us for our first property purchase! Extremly professional, kind and made the experience very personal for us. She saved us so must stress and made everything so much easier. Highly recommend her to anyone :) Thanks so much Megan :) Christella & Adam

Reply from agent

Hi christella and adam , thanks so much for your kind words regarding Megan. we really do appreciate this

5.00 /5

Excellent customer service from the sales team at Whitegates West Derby branch. We have been particularly impressed with Ross, Richard and Aidan, who have been endlessly patient and helpful whilst we navigate finding a house. All three have been incredibly responsive, professional and knowledgeable and have been a pleasure to deal with. Thanks for all of your help! We appreciate it.

Reply from agent

Hi , Thank you so much for your 5 Star review and lovely comments regarding the team in west derby I will be sure to inform the team. Thank you for taking your time out to do this, we really appreciate it Chris Mcgowan Area Manager

5.00 /5

I am a landlord and Whitegates has been managing my properties for the last couple of years. I have received very good service from the team. Rebecca, Melanie and Jonathan have been dealing with issues with my tenants and repairs. They are always very friendly and approachable and have sorted out any concerns promptly. I most recently worked with Jordan who was very friendly and efficient getting my latest property rented and he kept me updated throughout the process.

Reply from agent

Hi thanks so much for your kind words. We really do appreciate this regarding our lettings team Whitegates

5.00 /5

Bernie was very helpful while I was looking for a property. I have since found a property in another area but wanted to say how helpful Bernie was and if anything changes I’ll back back to Whitegates to find another property.

5.00 /5

We have used Whitegates, Huyton, twice to purchase and sell a property. We found the team, helpful, professional, efficient and kept us well informed at every stage. We would recommend their services.

Reply from agent

We really appreciate your review

5.00 /5

Just been to view a property with your consultant Richard ,who has been extremely helpful,and polite ,and a real credit to the company thankyou ,

Reply from agent

Thank you Teresa, We will pass on your message to Richard!

5.00 /5

Thanks Richard for all your help today

Reply from agent

And thank you Claire!

Contact details
Sales Phone:

0151 2560322

Opening hours

Unknown

Address

74 Mill Lane, West Derby, Merseyside, L12 7JB, North West, UK, L12

At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. <p> Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. <p> Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!

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