I had and still haven’t had any other experience of a letting company, other than Ellis & Co, so have nothing to compare them to. So all I can say is that I cant think of anything which I can imagine anyone doing any better, so can only rate them as a benchmark others should aspire towards. never had a problem. excellent and friendly. Oh and they have to talk and put up with me, which must be difficult for them.

As a tenant I have rented two properties through Ellis and Co in Wembley. Both times I have had exceptional service from the team. They handle maintenance in a timely manner and dealt with my deposit return swiftly and fairly. They are currently helping me get onto the market to buy. Thanks guys!

The staff are always friendly and proactive, and we really appreciate the experienced advice they have given us over the past 4 years in handling our property let. All admin and problems are taken care of by Deepak and his team, making it a pleasure to deal with them.

Mr

Significant improvment in service with a new manager in charge of my property

House Sale Review

Unfortunately due to High Mortgage Rates took longer than anticipated.

Ellis has been managing our rented apartment for 2 years. They always been very professional, and helped us everytime time we needed. I highly reccomend them for renting, although when it comes to return the deposit it was not the same. They never returned my calls, promised to send me an email with an update never did. Also, stated the person in charge to process the refund was sick and we would have to wait for this person to return to work , it has been 2 weeks already. Not impressed at all!!!!

Ellis has been managing our rented apartment for 2 years. They always been very professional, and helped us everytime time we needed. I highly reccomend them for renting, although when it comes to return the deposit it was not the same. They never returned my calls, promised to send me an email with an update never did. Also, stated the person in charge to process the refund was sick and we would have to wait for this person to return to work , it has been 2 weeks already. Not impressed at all!!!!

I started with this company as a tenant from October 2018, the process of getting the flat was fast and easy. After I moved into the the property it has been a night mare with the customer service from this agency. I had an electrical problem and had no heating in winter to the property, the customer agent told me and my family of 3 with a 6 yr old daughter that we wouldn’t die without heating! I still gave another chance even referred this agency to people. During the present corona pandemic I work for the nhs with these patients so each time I come in from work I use my guest bathroom to reduce any risk of exposure to my family, I noticed the bathroom has a leak I called the office as I’m no plumber and was mainly focusing on the risk of exposure and what if it goes to the flat underneath and damage there as well. I offered to pay a plumber as I can understand it’s a lockdown and asked if I would be reimbursed. The customer agent called me crazy inconsiderate lady and went on shouting at me saying people are dying! I explained that wasn’t the way to speak to me and he continued his disrespect. As a front liner I’m crazy for trying to minimise exposure to my family trying to think of my neighbours. Be very careful with this company. As soon as the country is out of lock down I will be leaving. Customer care is the worst!!!!!!!