Dear Dusan, I am obviously disappointed to read your review and hear that you are unhappy with the service you have received, but I would take issue with some of the claims that you make. The property was actually sold at £8,000 above our recommended asking price not the £25,000 that you state. Furthermore, that figure was achieved some three months after the property was launched to the market as we were requested to quote a much higher figure than we recommended. The price was eventually achieved because of the hard work of our team and because of a rising market and shortage of stock. The sale price is also one of the highest achieved in the last 12 months for this style and size of property, so we are content that the best possible price was achieved at that time.

I'm afraid we have no record of you ever being in contact with our company. If you have and the service hasn't met your expectations please do get in contact and we will happily look into it.

Vinita, we don't have any record of you on our database and no staff member, at any office, has any recollection of the name or of dealing with you. If this is a genuine review, I would ask that you make contact with the office and we will gladly looking in to any issues you may have.

Abbs, thank you so much for taking the time and trouble to leave such a positive review about the service you have received from Chantel, it is great to hear and we will certainly pass on your comments to her. Many thanks

Ali, I was very disappointed to read your review and the comments you made. I have now investigated the matter thoroughly and listened to all 7 phone calls between you and the team on the day of completion. Having done so, I fail to … More

I am disappointed to read this review and sorry that you felt the need to leave it. As we explained to you, and to all prospective tenants who are interested in viewing a property, we ask you to provide some general information to assess … More

Veronika, I was obviously disappointed to read your review and understand that Phill has already been in contact with you to explain why there had been no response to your offer, our clients were away and were still considering the offers … More

Barbara, I am very sorry to hear that you have had this experience with us, this is very much the exception not the rule and we will certainly look into what has happened here to ensure that the team member involved learns from this and receives further training if appropriate. Many thanks