Hi Demony. We do not recognise your name, I don’t think you are a tenant of Belvoir Warrington? I think you may have the wrong Belvoir office as the comments you have written do not reflect my team, our costs or how we communicate to our tenants. Can you please contact my office Manager Janette Hughes on 01925 636 855 or e-mail to warrington@belvoir.co.uk to discuss this matter further?

Hi Katrina Janette my office Manager has tried to contact you on a few occasions with regards to your negative experience. When we arrange viewings we give 24 hours’ notice and ask upon arrival would you like us to take our shoes off. We advise on how to release the deposit, giving full deposit ID reference and also a contact number for the DPS. I can see this has not happened, I can only apologise for this. I have a new team member who at the time was undergoing training. I am pleased to hear prior to this everything else was fine with your tenancy.

Hi Martin, we can't find your details on our system could you please e-mail me on gary.pemberton@belvoir.co.uk so that we can look into this further for you ?

Hi Marius You have been a very good tenant and we have looked after you in the 5 years you have lived in the property. However the property was very dirty when you vacated the property and will need to be cleaned prior to a new tenant moving in. We wish you all the best in your new property. The Belvoir Warrington Team

Hello Summer Vibe. We do not appear to have anyone on our system by this name. Can you please call my office Manager Janette Hughes on 01925 636 855 to discuss what issues you may be experiencing? The Belvoir Warrington Team

Hi John Thank you for your feedback. I personally helped you to purchase your first 2 properties due to your unique employment. I offered help and advice, viewed both your properties for you and put you in touch with solicitors. All free of charge. My Manager Janette Hughes guided you through the lettings process. Took calls from you evenings, Saturdays and Sundays. All free of charge. You have paid for repairs which you were invoiced for. We do not levy our invoices. Our terms of business and scale of charges are completely transparent and also on our website. It is our job as letting agents to guide and educate landlords through the lettings process. It is difficult to control arising issues with tenants when a Landlord is also messaging their tenants. Gary & the Belvoir Warrington Team...

Hi Joshua & Aimee I feel that I need to address your points you made with regards to my Office Manager Janette Hughes. There are two sides to this issue so let me address the facts here. Firstly, we do not manage this property. The landlord self manages his properties. The property is not unsafe and dangerous to live in. The boiler was working perfectly fine at the time of move in. You were unable to get hold of your landlord as he had changed his number. When Janette found out you had a problem with the boiler, she arranged for our electrician to attend and fix the boiler at the expense of Belvoir. The boiler had a simple fault which was fixed there and then. With regards to the dishwasher, appliances do fail, your Landlord has arranged for this to be fixed/replaced. The bathroom ceiling is not full of cracks, when you moved in the ceiling was peeling slightly and there was no mold. Your comprehensive inventory proves this. Please see attached photo, dated and time stamped which clearly shows there is no mold on the ceiling on move in. The landlord was advised he should repaint the bathroom ceiling. As you couldn’t get hold of your landlord, Janette met you at the property to discuss your problems. Can I remind you again that we do not Manage this property but Janette attended to see how she could help you. When Janette arrived, it was a scorching hot day. All the blinds were closed in the apartment and no windows were open. There was no ventilation in the apartment. Janette advised you to open the windows to ventilate the property especially when drying wet clothes otherwise you would end up with mold issues throughout the property. Janette advised she would try to contact the landlord again. The landlord finally attended the property and agreed a stronger extractor fan would help as there are no windows in the bathroom. I would also like to remind you as per your conversation with Janette the previous tenants lived in the property for 18 months with no mold issues and on checkout the property was immaculate. It has been agreed by your landlord that you can vacate immediately. It is not productive to have tenants in a property that are clearly unhappy. The issues with the mold have now become worse due to lack of ventilation. Janette did advise you that you could have first refusal on a property but you needed to seek permission to leave early with the landlord. This has now happened but unfortunately the properties that were available, let prior to the landlord giving permission for you to vacate. You say you would not recommend Belvoir due to the treatment you have received. Janette has attended your property, advised you what you need to do with regards to ventilation, you also received a comprehensive handout with regards to condensation and how to keep you home free from mold and condensation on move in. She arranged for an electrician to attend at our cost as we couldn’t get hold of the landlord. She has had numerous lengthy conversations and e-mails with you. You have called Janette’s mobile at 10pm in the evening to complain about your landlord yet you feel your treatment has been poor. For a property that we do not manage and was in good condition when you moved in, I feel Janette has gone above and beyond for you and the comments you have made are unfair, unfounded and untrue.

Hi Jessie We have no one booked in for an appointment under your name. I think you may have the wrong Belvoir office, we are based in Warrington, Cheshire. If you could please advise the area of the property you were viewing is located we can help you to locate the correct Belvoir office? Could you call Janette Hughes my Office Manager she will be able to assist you on 01925 636 855. Can I kindly ask you to remove your review whilst we try to help you? Kind Regards Gary @ The Belvoir Warrington Team