Hi Jamal, your offer was presented to vendor, as per our legal obligation, but it was unfortunately not acceptable and the vendor opted to accept a competing offer. We appreciate that this was not the desired outcome for you and wish you the best in finding a new home. We do however provide an efficient and professional service and during these very trying times we have done and are doing our best in communicating with all our clients and applicants with staff working from home and very limited staff in the office. kind regards Laraine Tarrant

Good Afternoon Ashley, Following our recent discussion just now Thursday 6th August 2020, as mentioned I was rather concerned why it had taken you since January 2019 to compile a review! Your points were raised and I have informed all our staff members as your review does have an impact on all staff as a reflection of your concerns. We do as a company have concerns if clients are unhappy and address any such issues always with immediate effect, however your issues that you raised were a considerable amount of time ago so in fairness there is not much we can do at this time but to wish you well in your future home. I am glad we managed to have a conversation in the meantime to conclude any outstanding business. regards Laraine Tarrant Executive Assistant to the Business Owner

Good Afternoon Berkane, following on from your 1 star review and our telephone call with you from our Lettings Manager Rob Hall on Wednesday 2nd December at 5pm - the issues you had have now been identified and clarified - it has been noted that this review had not been written by yourself also. Rob Hall once again further apologised for any inconvenience, plus to also reiterate that he had left you a voicemail previously and that the feedback is very unfair, also that it was your friend that left the feedback and not yourself. In view of the issues now having been resolved, we would ask that you take down your 1 star review to enable our reviews to serve well to other applicants. This would be much appreciated. kind regards Laraine Tarrant Executive Assistant

Good Evening Faisal, Following our telephone conversation earlier this evening at 18.35pm I am pleased that we have managed to have a chat and discuss the issues that you raised and mentioned. As discussed there are sometimes faults that arise that may be out of our control and we certainly will look into the call handling that you experienced. I hope our discussion has made you feel easier and trust that we can work with you moving forward. I have passed this over to our branch manager Richard Conlan who will call you tomorrow to discuss further. kind regards and have a good evening Laraine

Good Evening Peter, Please be kind enough to call our office to discuss your 1 Star review. We are here to help all our applicants and would like to offer a discussion and conclusion to establish your reasons for your review as you have failed not to write anything in relation to your 1 star, thus we cannot identify your reason. kind regards Laraine

Good Evening Jade, please can you call me to discuss your 1 star review. kind regards Laraine Tarrant - Martin & Co - 0208 518 8099

Good Afternoon DS - I would appreciate if you would call my office to discuss why you have left a 1 star review, if there are issues that need addressing my staff are here to resolve and help in any situation. Negative and Positive reviews are always dealt with in a professional manner. You can call my assistant Laraine Tarrant if you would prefer a dedicated staff member to speak to - Laraine's DD is 0203 931 0358

Hi Marilyn - looing back on the review from two years ago - we always take anything that may be negative in hand - I do hope that you have since managed to resolve any issues that you had previously with my staff handling any issues that you had! We always provide a professional service and continue to do so two years on. Regards - Laraine Tarrant - Executive Assistant

Dear Warren We are sorry to hear you feel this way. We had 3 interested applicants for the property, including yourselves. There was clear communication between your partner Lucy and our office, which is evident within the email trail and there was nothing to stop you from formally making an offer. As no formal offer was actually made, we took it that you were interested at the asking price and so informed the landlord of your, and the competing applicants’, situation. The landlord attended the office to discuss and consider all applicants situations. After making a decision based on the information received/provided, we informed all applicants via email. We appreciate that this was not the desired outcome and are happy to find you a suitable property in the future. We feel that maybe the 1 star is relevant to the outcome and not necessarily the service your partner had received. Warren, should you wish to discuss the matter we would be happy to assist further. Regards - Laraine Tarrant - Executive Assistant and Sales Progressor

Hi Nieves, just following up on reviews and stars from the past few years, we always welcome a written review in relation to your stars given. I trust all is well and hope that we can be of assistance at any time. Regards Michael Molloy - Business Owner