All our reviews are monitored carefully and we would always appreciate the user contacting us direct to discuss any issues that they feel need to be addressed.

Dear Lawrence, we are sorry to read your review. Regarding deposits - we take instruction from our landlords and refer to the independent inventory reports in order to support any deductions. The alternative dispute resolution service is the standard procedure when a tenant and landlord cannot reach an agreement. The dispute resolution is between the tenant and the landlord, not the agent. Any deductions that result from this process will be decided by an ‘independent adjudicator’. At the point of responding to this review, a proportion of the deposit is still in dispute with the resolution service. Regarding being a ‘potential seller’, we were not instructed to appraise or list your property. Our local knowledge is unrivaled as myself and the owner Michael have lived here our whole lives and still do. We are more than happy to discuss all of this with you in person. Please feel free to visit the office on Wanstead high street or phone us at the office. I’m sure we can be of assistance to you.

This was dealt with 3 years ago and subsequently reviewed at that time.

Hi Marilyn - looing back on the review from two years ago - we always take anything that may be negative in hand - I do hope that you have since managed to resolve any issues that you had previously with my staff handling any issues that you had! We always provide a professional service and continue to do so two years on. Regards - Laraine Tarrant - Executive Assistant

Good Afternoon Wei Li, please do contact us should you wish to discuss any issues that you may have. You had been dealing direct with the DPS and we have no control over their final decisions. I would hope that you can understand that we would always be willing to help and discuss any issues that may arise so as to enable our tenants to feel satisfied and have an amicable outcome.

Hi Ian, We are disappointed to read your review. We have been managing this particular property for more than 12 months and unfortunately found a multitude of issues, which are inherent within. Admittedly some issues took some time for our contractors to correctly diagnose and we did go over and beyond what the fully managed service normally includes to get these issues resolved for you. Managing a property for a landlord who is abroad often raises a variety of problems such as delays in authorising works and delays which result from delayed communication. Regarding emails being ignored, we informed you that a member of staff had left the company and to use an alternate email address. This email was obviously missed and so we appreciate the confusion. When a property has a large number of defects this will result in lots of quotes and invoices from contractors. If a landlord wishes, we are happy to use their preferred contractors instead of our recommendations. We would appreciate it if you would attend the office to discuss any issues you have in person as we are always happy to assist all of our landlords and tenants. Kind regards, Martin & Co Wanstead.

Hi Pears, just following up on reviews and stars from the past few years, we always welcome a written review in relation to your stars given. I trust all is well with you. kind regards Michael Molloy - Business Owner

Hi Nieves, just following up on reviews and stars from the past few years, we always welcome a written review in relation to your stars given. I trust all is well and hope that we can be of assistance at any time. Regards Michael Molloy - Business Owner

The issues as noted above where dealt with at the time of an inspection and were subsequently resolved - This was 4 years ago

Hi - just following up on reviews and stars from the past few years - so as to see the consistency of our professional hard work. I hope all is going well with and for you. regards Michael Molloy - Business Owner