To be honest never really got to deal with this office,enquired about a vacant property within quite a substantial rental price send several emails to determine a viewing,however received ne response what so ever,emailed throughout several days,whilst said property was vacant and still being advertised,didn't receive not even 1 email of acknowledgement,attempted to call to nobavail and received answer phone l,yet still no feedback or returned call,yesterday the property was removed from listing's as no longer available,spoke to the office and finally managed to speak to another agent and not rhian? Who was supposed to be point of both email and phone contact for said property,explained complete situation and very poor communication and response,agent agreed with me that it was not acceptable,and would get rhian to ring me back within time scale of closing,yet surprisingly didn't receive no call back,it would appear that property was infact offered to a known associate of rhians of which I have found out myself told yesterday by agent that she would get a priority call back from rhian to see if my requirements could be offered something else yet no call a 2000pcm,property with grounds and stables and a large spacious family home,yet appalling conduct of the said property manager rhian Race course farm,llanfoist advertised with 2000pcm longterm,and required income of 51000 per annum of which I fully met being a professional earning a annual income of 55+ per annum,guess rhians associate wasa better option, Let's just hope the actual owners are given the service they pay for with rhian managing property,atheist an apology wouldn't of been a big thing to ask!!!