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Ryder and Dutton

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Ryder and Dutton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

5.00 /5

Thanks to all at the Uppermill office who gave a fantastic service from start to finish. James gave our property a thorough look before giving good advice and a good valuation. Anne went that extra mile when taking the photos, calling on a sunny day to get the best exterior shots then returning and taking lovely interior photos showing the house off to best effect. Simon initially, and then Jenny towards completion, kept us well informed and definitely helped to keep us well updated and things moving as the solicitors seemed to go to sleep !!! No wonder Ryder and Dutton win so many awards ! Service second to none in this area. Regards Martin and Helen O'Connor

review by Martin Joseph O'Connor

Reply from agent

Many thanks for taking the trouble to leave a review for us. It was a pleasure to deal with the sale for you. Best regards from all the team at the Saddleworth office

4.00 /5

review by Katherine Henthorn

4.00 /5

review by Joe Dolan

4.00 /5

Could not ask for better staff members all so polite,patient and very helpful especially Lesley. Could not have moved into our house if it wasn’t for Her. So helpful and constantly going out of her way and putting us first! Great customer service skills would definitely recommend using Ryder and Dutton. Was as easy as moving house could possible be.

review by Demi Leigh Loftus

Reply from agent

Thank you both very much for your kind words. We pride ourselves on good customer service skills and aim to make any process as easy as possible. Thank you again, Lesley

4.00 /5

Very professional and friendly service from portfolio manager Lesley.

review by Lindsay Hoblyn

Reply from agent

Thank you for your lovely review Lindsay. I hope you have both settled in well to your new property, Lesley

3.00 /5

review by Steven Turner

3.00 /5

review by Lee Worthy

Reply from agent

Thank you for the review but is there anything we could have done better to get five stars?

3.00 /5

review by Darryl Byrne

Reply from agent

Thank you for the review Darryl. Is there anything we could have done better to get five stars?

1.00 /5

review by Danielle Breen

1.00 /5

Arranged a an evaluation, then it was shortly cancelled and changed. An alternative date booked , we made space in the property getting ready for the evaluation, took a day of work , and just u set an hour before the appointment time , they called to cancel. I called up and was told the representative Helen, had called in sick, after explaining a day of work was booked Nicola took a moment to discuss, then came back and changed the story because now Helen was actually in the office with no voice, very poorly . And no back up or alternative could be made. Seems they are not very resourceful and may be lacking in staff . No alternative appointment was offered and no attempt to source an alternative evaluation. Personally this experience is not good

review by Autum Claxton

Reply from agent

Dear Ms. Claxton, Thank you for taking time to leave a review. Whilst I understand your frustration that we have had to cancel the appointment, with one valuer on annual leave and the second valuer who was scheduled to visit you feeling unwell, we did have to call several appointments to re-arrange, as is standard procedure in this circumstance. As you were the first appointment of the day, we did contact you as soon as we opened for business to advise and left a voicemail requesting a call back, as well and sending an email to explain the situation. On your return call, my colleague Nicole did explain that we needed to re-schedule the appointment, however before she was able to offer an alternative you advised that you were going to list with another agent. As I was due back from annual leave before the end of the week and we anticipated Helen would be feeling better by that time, we did have appointments available before the weekend. In regard to sourcing an alternative valuer from a different office, this is not possible due to the diaries being booked up in advance, and the individuals specialising in their local area. I would like to apologise again for the inconvenience caused, however the health and wellbeing of our staff and the clients we visit will always be our main priority and we will continue to follow the procedures we have set out to ensure this remains the case. May we wish you all the best with your sale and onward move. Kind regards - Alex Fitton - Branch Manager - Uppermill