Had to call them 3 times to get a viewing confirmation for a house on Holbeck, Astley (to the vendors, no wonder your house is not sold yet 🥴). Jack really has no customer service skills, and incompetent. On 3rd call asked to speak to a branch manager. One of the owner, Corrine called and did not want to listen, interrupted, and asked me what do you want me to do about Jack, mistakes can happen, fire him? lol. If Corrine as a business owner has no customer service skills, why would Jack have any? Possibly the worst business owner, i came cross, don't have the ability to listen to a customer and take feedback to improve her business. Kept asking me what else do you want, i have staff off sick, on grievance started complaining, raising her voice like she was having a some sort of tantrum. If you're not well, don't call a customer, may be have someone else do it. Anyhow, don't recommend them, if trying to book a viewing is like this, imagine trying to complete a sale with them. Big nightmare avoided, ended up telling Corrine, forget about it, cancel the viewing.

Zoe is extremely unhelpful.

Completely ignored, appreciate the industry is seeing huge demand in the market but some common decency to update or reply to communication should still be a standard.

Zoe is extremely unhelpful.

Put an offer on a property and they didn’t t even put our offer on the system for the homeowner to review.... very unprofessional service from this estate agencyNegativeProfessionalism

Very poor service, was told we would be in the house by 28/2/2015, so gave our previous landlord a month's notice. Was told on the 24/2/2015 that we hadn't got the property! So we now have nowhere to live thanks to these clowns! They even relieved us of £140, they are absolutely ridiculous!