I found a flat I wanted and attended the offices to complete the paperwork. I had already agreed a break clause with the landlord. The staff member started trying to tell me that the let had to be for a year and if it was for less then I would have to pay the agency fees twice! I knew this to be wrong, misleading and felt the staff member was abrasive and incredibly manipulative. Clearly there was an intention to extract money from the unwary. I made my excuses and took the paperwork away to complete later. Subsequently I was told the flat would not be available to me. No adequate explanation was ever offered for this. The staff website described the staff member as having a penchant for shoes and cocktails. I can only imagine she did not feel she would be getting paid enough for her booze and shoes unless she managed to charge all the tenants twice.