Northwood Truro have always offered a superior quality service since I started renting from them over 4 years ago. Having had mediocre experiences with most estate agents, we found Northwood to be much more caring, friendly, detailed and personal in their approach towards customer service. They will not hesitate to go out of their way to assist you in searching for a suitable property for your needs. Maintenance issues are dealt with promptly. They are flexible and always give their best to offer great value for both tenants and landlords. Northwood's manager, Roger is a sincere, generous, courteous and responsible professional who will ensure all transactions and dealings be done pleasantly and efficiently together with his superbly-trained team of lovely staff members. As a customer, I would like to thank Northwood for all their help and kindness over the years and will continue to enjoy renting with them in the future. I sincerely wish them the very best in growth and prosperity - They will always be my first choice in Cornwall!

We rented a property through

We rented a property through Northwoods for just over 18 months and lived in the flat above their branch in Truro! We cannot fault the service we were given by all the staff - it was friendly, professional and thorough. They were always quick to respond to and act upon any queries or concerns we had. Any issues that arose with the property were resolved within a matter of days and we couldn't have asked for a better relationship with Roger (our landlord) and the other Northwoods agents. We were sorry to have to leave such a friendly agents.

"We rented a property through..."

We rented a property through Northwoods for just over 18 months and lived in the flat above their branch in Truro! We cannot fault the service we were given by all the staff - it was friendly, professional and thorough. They were always quick to respond to and act upon any queries or concerns we had. Any issues that arose with the property were resolved within a matter of days and we couldn't have asked for a better relationship with Roger (our landlord) and the other Northwoods agents. We were sorry to have to leave such a friendly agents.

"I have previously managed my..."

I have previously managed my property letting myself, but this time I decided to use Northwood in Truro. I spoke to Roger and the team and was made to feel at ease with both the process and managing any problems. The property was let very quickly, and a report regarding the 1st inspection was sent to me. The information provided in the report was thorough and any problems raised by the tennant have been sorted quickly and efficiently. I am delighted I used Northwood (Truro) as it means less stress for me as they manage the whole tenancy process and manage any related problems.

Northwood in Truro seem to mean what they say in terms of a Landlord's needs. It might be old fashioned to say it, but Northwood's type of "quality delivery" is the most likely factor to help grow the length of time that exists in a great working relationship. Thank you Northwood team! Regards, Judy & Doug Findlay

"Roger was very personable in..."

Roger was very personable in the first meeting and discussed the various options available to me in a clear manner. The whole process from start to a recent finish was smooth.

"- Have only been tenants in..."

- Have only been tenants in our student property for two months, so this is a review of the service received so far. - very detailed (perhaps too detailed) inventory on moving in - The agents were understanding when it took a while for the first month's rent to arrive with the agency. - We have had two issues with the house so far and these have been dealt with very quickly and efficiently, which is incredibly important and I value this. Thank you!

Some of the staff are very unprofessional,they are arrogant and don’t show up to appointments when you want to view an apartment.I would advise Northwood to hire staff with experience and who know what they are doing.

Awful letting company. We've been renting for a combined 16 years, never missed a rent payment or had deposit deductioned, yet northwood are by far the worst "company" we've had the pleasure to rent from. Most positive reviews are from landlords they represent, not tenants they let to. Will regularly break contractual clauses, no check-in inventory given, harasses tenants with near monthly inspections. Refused to fix the mold issue at the property and try to charge you for the damage. Tried to keep over half the deposit but when disputed kept less than a quarter. Con artists. House was freshly painted when we moved in and they did the same when we left. Painting over the mold and rising damp in the process. Paint would drip off the walls with amount of damp, mold and water ingress. Avoid letting from them, and if you have to, take lots of photos, document any problems you have with them because you'll need it when you move out. Good luck Edit after your lovely reply: It is clear there was no inventory when moved in as there is no tenant signature on this document. Checks were conducted much more frequent than 3 monthly. In the last 6 months of tenancy, when you realised you were losing good tenants, these checks were, on average, every 4 weeks. They were also, clearly, not for the benefit of the landlord given the state of the property as seen in the pictures. The property was correctly cared for whilst occupied by us. As you'll be aware, the adjoining cottage (different local landlord) does not suffer from these mold and damp problems as money has been spent improving insulation and installation of a positive input ventilation system. We also had a dehumidifier running 24/7, which, when I told you we had it on and it was costing us money, you emailed back and kindly broke down the cost of electricity, kW/h of our machine etc and worked out how much it would cost us exactly. Clearly demonstrating your lack of care or compassion to the great outlay of cost to buy and run this machine. As the property was painted before our tenancy and after our tenancy, it's clear painting over the mold is your forte. You are correct, after disputing the costs you wished to withhold from our deposit, you were awarded only half what you claimed for. As for the half we had to pay, we were advised, it was a matter for court and the third party couldn't intervene as it was outside their jurisdiction. This is aside from the fictional invoice you requested us to pay to have the septic tank emptied, just 5 months after paying to have it emptied ourselves. 16 years of renting across the country and you're the first letting agents we've had to leave feedback for. So yes, unfortunately we wouldn't recommend this company in the slightest and if you want to discuss this further, you have my contact information