Thoroughly impressed with the service from Sharon at Martin & Co over the last month, while she made all the enquiries and arrangements for new carpets to be fitted in our home. Great communication all the way, from the moment Dawn visited to carry out the property inspection. Both ladies were really friendly and extremely helpful. Overall, first class!
Ruby helped us a lot and helped move along our applications a lot quicker to fit our personal needs. We had a lot of trouble with other companies but this was the only one that was truly helpful. Highly recommended.
Helpful team and did a great job in managing the whole house buying/selling process, keeping it on track. Will and team are professional and respond quickly to all queries and help to take the stress out of the process. Would recommend.
Excellent professional help. Nothing too much trouble to assist their client. Would highly recommend this company.
We have now used Martin & Co Truro for both letting and selling our property. We have had consistent excellent service from all of the team but above all I want to thank Will and Lee for their professionalism and friendly approach.
FROM 5 STARS TO 1...and I'm being nice... Absolutely utterly awful. We've been with Martin and Co for few years. Moved to the house on Broad Street, Truro. The house was redecorated by it's owners, so wasn't all professionally painted..but anyway... we got the house, monthly payment 1040£, after few months, we've notices that the wall in the dining room is...falling off... literally. In the lounge paint stared peeling off after few weeks... Contacted the agency, nothing was sorted for months... the part of the wall fell off... we had heading non stop and the house was airy all the time.../ month and months later, the price went 20f up( nothing fixed) dining room was useless... Several leeks from the roof and the ceiling, that have never been fixed, and added even more to the wall damage. Yet..we were patient. The wall.was never properly finished, no treatment,nothing..after the walls dried they started crumbling again... Everything was diy and poorly done, we wanted to paint the house, owner agreed. We've sterted painting the house, all Farrow& Ball to find out that the house is on sale... At the same time, still hoping that the agency will fix the wall, the ceiling, and leeks..nothing.. The oven was so old the door broke and burned my hand. Informed the agency, they've been over many times- checking the house and the boiler- which was constantly broken, because they didn't want to fix it. After 4-6months the door from the oven wasn't fixed. The old toilet system (thank god, we had 3bathrooms) was broken-informed the agency, spoke to a plumber - for 3-4months no one came!! which by law is illegal for the agency not to fix the toilet! Still...we were patient. House was sold, ...we didn't finish the painting, started taking off paint in the bathroom... Anyway..now... The house is going to a new owner, who is demolishing the kitchen, wall between the dining room and the lounge and everything else... - they've agreed we don't need to paint anything, agency confirmed by email. Now, moved out few days ago- cleaned everything, even hired the carpet cleaner as Will told us(agent) threatening there might not be a deposit back... Got a report today- and apparently EVERY SINGLE THING THAT WE'VE TOLD THE AGENCY, THAT NEEDS FIXING, OR THAT WAS THERE WHEN WE'VE MOVED IN OR HAPPENED DUE TO THE POOR QUALITY OF BUILDING ...WAS OUR FAULT...AND WE WON'T BE GETTING OUR DEPOSIT BACK...Will knowing our cleaning guy comes on Monday at 3pm sent someone to check the house at 11... we've left the bins recycling in recycling bags and everything in black bags for bin collection today.. yet, the report says we've left loads of rubbish... We've even hired a skip months ago, go get rid of the previous owners junk from the attic and shed...and we've left things that were there..yet... still our fault... Martin and Co is a disgrace, absolute disgrace. When Julie was there it was far more decent agency, but Will, along with Jamie are utterly unprosfessional, and try to avoid email conversations, because that way they can cover up for they neglected
Excellent service from all the team at Martin & Co in Truro I would not hesitate in recommending them to anyone looking for a quality rental property.
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22 New Bridge Street, Truro, Cornwall, TR1 2AA, South West, UK
Here at Martin & Co Truro, we're proud to have been providing specialist advice and guidance across all areas of the residential property market to the communities of Truro, St Austell, Newquay, Perranporth, St Agnes, St Ives, and Redruth since 2006. Husband and wife team, Wendy and Gareth Glover, lead the Martin & Co Truro team and are passionate about delivering a truly personalised service to each and every one of their valued customers. Whether you have a property for sale in and around Truro, or you are looking for a home to rent in the area, please do get in touch with a member of our dedicated team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Truro get you on the move.
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