Having not purchased a property for 12 years, I was a bit out of touch, but Luke Holden was patient, listened, answered all my questions, even if obvious, and was appropriately impartial as needed. My requests for further viewings and/ or information were all responded to in a very timeiy manner. Demonstrating good client management. I never had to chase. A process that I was frankly dreading was made relatively stress free by Luke at the Tring branch. Thank you very much.