Dear Mr Kershaw, I’m sorry to hear that you found it frustrating to deal with our Lettings team, however we would like to highlight that if the property had been left in a suitable condition at the end of the tenancy, for the next tenant to move in, there wouldn’t have been an issue. As a landlord yourself, I’m sure you can appreciate the work we do on behalf of our clients and that we must act accordingly. If you wish to discuss this matter further, please contact us at tring@maea.co.uk.

Dear George, My name is Sam and I am the branch manager of the Tring office. Having looked into this we do not have a record for your name (as listed above) on our system, please do call the office on 01442 891177 so I can look into this for you. Michael Anthony has a zero tolerance policy against any form of discrimination and do not condone the false accusation suggested in your review. I look forward to hearing from you. Kind Regards Sam Payne Branch Manager

Dear Leah, Unfortunately as a result of an independent inventory clerks report which concluded there to be issues with the property, dilapidations were required from your deposit for repairs. As an agreement could not be reached between both parties you were within your rights to raise a deposit dispute with the Tenancy Deposit Scheme (Independent Government approved scheme) for arbitration which has been recently satisfied to both parties.