Very good service from RW&W my cottage sold quickly, thank you James & Kelly.

I tried to sell one of my properties with the Broadwater Office. I went to the Office personally and received a very warm, professional and informative welcome by some of the team. They were able to answer all the questions I had and gave me confidence to join them. However, upon dealing with another member of their team sadly he appeared unable to remain unbiased in my divorce, and I found his manner to be rather abrasive, hence me having to go through the motions again with another agent. I don't hold this against Bacon & Co, but I do advise anyone to ensure YOUR personal agent supports YOU.

I rented one of their properties for two years. While Adrian is a good, kind and friendly man in general, I was left deeply disappointed by how things were handled when it came to the deposit. When I moved in, I clearly mentioned that I didn’t want certain pieces of furniture in the flat. Adrian agreed and said it wouldn’t be a problem — that the items could be moved to another property. There was never any mention of me having to pay for this. Now, I’m being asked to cover the cost of paying for the greedy landlord's furniture, which feels unfair and misleading. I did agree to buy a new sofa, however - which I did do. I also agreed to pay for a doorbell I had removed, but I was charged £40 for a model that sells for under £10. I would love to see the receipt for the new doorbell:)? I was also left without access to the electricity meter for 18 months, despite repeatedly asking for a key. I never raised this in my deposit dispute, but probably should have done so. Over the course of two years, I paid approximately £54,000 in rent and looked after the apartment with enough of a care and kept to myself as much as a tenant can.. After 13 years of renting in London, I have had my fair share of problems with estate agents, but have never faced any deposit deductions, aside from a £13 charge for a nail polish mark on the floor.... I was surprised and disappointed by how this has been handled. It’s sad that some landlords or agencies are so desperate to milk the tenants as much as possible and their greed is baffling. Especially considering that the landlord cheap skated as much as possible throughout the two years of my tenancy. I always just tried to improve things in the very old and poorly maintained property - albeit in a great location - that I was paying a LOT of money for. As I mentioned, Adrian is a good man and I wish him well, but the fact that he's allowed for this scam to happen, is nothing short of disappointing.

Busy Okay

Good first impressions. Not very helpfully when trying to find a property. Incorrect information when in the chain. Left not hearing any think for months. Very long winded trying to market your property quickly seems to take ages with a lot of phoning up to see why it's taking so long compare to other estate agents.