Called them every 2 days, gave my information and let them know that I am still waiting and after 2 weeks of not returning to my calls, they are letting me know that the house is gone.. That is simply brilliant..

I had an extremely disappointing experience with this estate agent. Not only did they question the authenticity of my payslips although I had provided 6 months of payslips without any basis, but they also made unfounded remarks about my marriage because my husband apparently didn't seem too interested for them in the flat, they felt the need to say my marriage was fake for this reason. This level of unprofessionalism is unacceptable in any industry. I would strongly advise against using their services. I will also be making a formal complaint because I don't believe they have any right to accuse me of anything especially to question my marriage! Disgraceful behaviour.

Jackson Stops sent me a copy of the key to my property in the post, stuffed into a normal envelope (just normal post, not registered, not a courier service, nothing at all secure) in the envelope was a cover note with my address on it. Yes, a key in an envelope with the address of the property that the key can open typed on a cover note in the same envelope. Can you believe it?! How safe would you feel as a tenant knowing that their concern for safety was basically that low?

I had an extremely disappointing experience with this estate agent. Throughout the time we were expanding the family, they fostered an adversarial atmosphere between me and the landlord, making it seem like I was the cause of problems. It was clear they were not acting as a fair mediator between the two parties, which is what I expected from an agency. I've tried reaching out for assistance with the deposit process, but unfortunately, I haven't received relevant response- they still refer it to the landlord -again. This lack of communication and their divisive approach has left me feeling completely let down. I hope this feedback helps them improve their services for future clients."

they provided us with a very nice flat which we love however every interaction something went wrong and they caused us immense stress. they messed up our background checks, forgetting to send things to lettingshub. they made mistakes in our contract and we had to resign, they promised we would get our keys on the morning of move in day but the clerk refused to hand them over and we had to stand in the flat for over an hour waiting for him to finish inspecting so he could hand them over. They have caused my partner and i so much unnecessary stress over mistakes on their part.

They said they would ring or email me with an answer to my question. They did neither. Most disappointing. When I need a Teddington agency it will not be this one. Michael Collins 30 Bolton Gardens.

From an initial good experience with the viewings staff, JS serviced spiralled down to an unethical and profoundly bad experience. Having accepted our offer and deposit and waiting for a lease their management continued to offer the property and accepted a higher offer, only informing us at the 11th hour. Even the worst estate agents we have experienced had ever attempted to lower themselves to this unethical behaviour. Summary -Not to be trusted and management perhaps need to rethink how they do business..... Not possible to give no star or a minus unfortunately.....