I paid the full year's rent on 22 August - a huge expense for a student, but certainly an asset for the agency. I hoped that the agent's support would reflect my commitment. Unfortunately, when I got the keys to my flat on 31 August （It's not very smooth, but it doesn't matter :)）, I was deeply disappointed. The fridge was broken, the ceiling and walls were mouldy, the toilet was out of order, the mattress was torn, there were no curtains, one of the lamps was missing a bulb, the window handles were broken, the heating in the living room and hallway was broken, and the kitchen sink needed to be sealed from the wall. The sofa was stained, spotted and damaged. However, to my surprise, the washing machine was almost brand new! Yes, you read that right, I suspected that no repairs had been carried out before handover. BUT, I am still confident that the professional maintenance team at Jackson-Stops will demonstrate their expertise and dedication to understanding the importance of customer satisfaction and empathising with tenants. I am confident that they will address and resolve these issues as quickly as possible, demonstrating their efficiency and competence in handling such situations. I will continue to monitor and review the services provided by Jackson-Stops. If anyone has any questions, please do not hesitate to ask and I would be more than happy to share my experiences. :))

Whilst looking for a flat to rent, I met with Chloe Williams at a particular property in Richmond. I found her to be warm, friendly and professional. I subsequently met her at her office where she kindly helped me with various forms. Chloe went over and above her duties to help facilitate the process of applying for a rental property. Everyone in the office was very friendly too. I would highly recommend Jackson-Stops, Teddington to anyone who is looking for rental properties. I had a really great experience. BD Barwick

Will and Luke were absolutely brilliant support for our recent purchase of our lovely home in Hampton Hill via Jackson-Stops. As often with the purchase process in the UK it was a bit of a rollercoaster ride for a range of reasons but they did everything possible to assist. Paul and Kathy

Anisa and her team were a great help to my. and my partner during our rental search, the amount of hard work and dedication she put in for us made us feel very heard and appreciated. Great team with a great work ethic.

Anisa made securing and finalizing our move into our home reassuringly simple and clear. She maintained great communication throughout and has always been available for any tenancy related questions we have raised. Highly recommend.

It was such a positive experience renting our new place with Mia, who was incredibly supportive throughout the entire process. Even though we were living in another country, renting our place was seamless, and there were no surprises about the flat's condition when we moved in. Mia and the property management team continue to be helpful, answering all my questions and addressing my needs.

It was fabulous to work with two great professionals Mark and Adam during moving in. Also Anisa and Natalie were so helpful during moving out processes. Thanks to their incredible effort during my letting process. Highly recommended estate agent.

William Gladstone-New (Sales Manager) came round to value my property recently and he was absolutely delightful. Great knowledge of the local market and got the valuation spot on. We will definitely be using him to sell the flat.

I would like to thank Will and the team at the Teddington branch for being very responsive and helpful throughout the process.

I want to say a big thank you to Anisa for helping me and my family look for a rental property. Although we ended up finding in another area Anisa was very attentive and professional throughout our entire search. I would highly recommend to anyone currently looking around the Richmond Borough. This letting team has a variety of properties in and around that area which made our search very convenient. Thank you very much to the staff at Jackson Stops!