Brilliant service from start to Finish

Deciding upon Smiths was clearly the right move for us. We'd had been seriously underwhelmed by our previous agents, and both Tom and Janine raised the game to a different level with Smiths. Tom, took the time and patience to get to know the house and the location, this was impressive. That level of detail is is needed for any property to be properly packaged to a viewer as to the real benefits of potentially living there. The onboarding process was simple and straight forward and each time a viewer requested a viewing we were kept informed as to time and dates and then feedback was provided within a few hours of the visit. When viewings dropped off after the initial few weeks with no offers an adult conversation was had about our price expectations and we agreed to drop to a new price level that Tom felt would get the viewers in again. He was right. Three weeks later and we were receiving multiple offers. That's when Janine's skillset kicked in. Dubbed my "Hero Angel" ; this lady chased this process through for the seemingly endless months it took to get it across the line with many issues, delays and much frustration. Honestly had Janine not been pushing along the whole line of 6 buyers in the chain I think we would still be there now. Ultimately its the Solicitors that control the final flow and I learned a lot from this process myself ,but without her constant chase and update nothing would have moved. No problems recommending the team at Smiths. They made it happen for us. Thank you both.

Tom and Janine were a great team to work with when buying my new home. They answered all my queries and were very professional when it came to pushing things forward when they got bogged down. They were there from the very beginning to the very end. What more could you ask.

We were recomended to use Smiths and although we were suprised we had to pay extra for the photos and video they were of a very high quality being done by a professional photographer so were worth the extra.Tom Edmunds marketed our property and was friendly , reliable and efficient throughout . A whatsapp group was set up to always keep us updated with information and Janine was excellent in the admin side of the process often chasing up other parties for us. Would highly recommend using Smiths estate agents .

We sold our house recently with Tom at Smith's estate agents. He worked really hard for us, and was always available to deal with any queries from ourselves and potential buyers. Sale progression was dealt with by Janine, who did a great job in dealing with the solicitors and our buyers for us to get the sale completed. We would highly recommend using Tom and the team at Smiths.

Great company, very friendly and quick to respond. Thanks to Janine I actually knew what was happening and what stage we were at through the process. Thanks!

I had an excellent experience with Smiths Agents in Swansea. The speed of the sale was impressive, and their communication throughout the process was clear, professional, and consistent. Everything was handled efficiently and with great attention to detail. I’d highly recommend Smiths to anyone looking for a reliable and responsive agent. Diolch o galon!

Great experience selling our property with Smiths Homes. Accepted an offer within 2 weeks of going live. They were friendly, efficient and Janine and Rob kept us updated every step of the way. Excellent service throughout!

Excellent service. I got a Smooth tenancy process. Recommended.