We take all genuine customer feedback seriously, but in this instance we are unable to identify any customer interaction or dealings between the reviewer and our team. As a result, we believe this one-star rating and the associated review activity do not represent a genuine experience with this branch and are therefore untrue and misleading to anyone viewing our profile. The matter has been reported to Google for investigation and has also been reported to the police as part of an ongoing investigation concerning repeated activity relating to our business and members of our team. We are unable to comment further on an ongoing police matter, but we felt it was important to clarify for prospective and existing customers that this review does not relate to a genuine experience with our Sketty team. We remain fully committed to providing professional and transparent service to our customers. Dawsons PR

Good morning At Dawsons we welcome all genuine reviews, and ask you once again to refrain from providing such poor ratings across our branches, as previously explained we have no record of having worked with you and therefore do not recognise this as a reflection of our service. As a result, the review has been raised with Google as inappropriate and off-topic, and now as bullying and harassment having received several of these over recent weeks. If you wish to discuss anything further, please contact us in confidence directly at info@dawsonsproperty.co.uk providing some additional details. Kind regards, Naomi (Marketing)

Thank you for your feedback. We take genuine customer feedback seriously and always welcome the opportunity to address concerns relating to an actual experience with our team. However, we are aware that this review has recently been amended, approximately 25 weeks after the original review, to add further negative comments about our staff. The statements made are untrue and do not accurately reflect the conduct or service provided by our team. We are unable to discuss the circumstances publicly, but we can confirm that the ongoing activity relating to our business and members of our team has been reported to the police and is currently being dealt with as part of an ongoing investigation. The review and associated activity have also been reported to Google for investigation. We will continue to cooperate fully with both the police and Google and will not discuss the details of an ongoing matter in a public forum. We remain committed to providing a professional service to all of our genuine customers. Dawsons PR

Good afternoon Thank you for your feedback. While we welcome all genuine reviews, we are unable … More

Good afternoon Jessica Thank you for your feedback. While we welcome all genuine reviews, we are unable to find any record of having worked with you and therefore do not recognise this as a reflection of our service. As a result, the review has been raised with Google as inappropriate and off-topic. If you have had genuine dealings with our team here at Dawsons and would like us to look into your comments further, please contact us in confidence directly at info@dawsonsproperty.co.uk providing some additional details so we can investigate. Kind regards, Naomi (Marketing)

Good afternoon Thank you for your feedback. While we welcome all genuine reviews, we are unable to find any record of having worked with you and therefore do not recognise this as a reflection of our service. As a result, the review has been raised with Google as inappropriate and off-topic. If you have had genuine dealings with our team here at Dawsons and would like us to look into your comments further, please contact us in confidence directly at info@dawsonsproperty.co.uk providing some additional details so we can investigate. Kind regards, Naomi (Marketing)

Thank you for taking the time to provide your personal thoughts of our services here at Dawsons, however we are concerned this review does not reflect the standards of service or safety we uphold at Dawsons Lettings or of the relationship we built with you during your time in tenancy. All properties are required to meet strict safety and compliance checks, and any maintenance or safety issues reported to us are always logged and addressed through approved contractors. Our records show that maintenance concerns raised during tenancies are responded to and followed up appropriately, and we take matters such as electrical issues, hot water supply and water ingress extremely seriously. In relation to the matters raised we would like to clarify: 'live wires' noted were HDMI and Scart leads where a previous tenant had their TV on the wall, we believe you requested to fill the hole yourselves and your landlord agreed. In relation to the leak from ceiling - this was a block management issue which took time to investigate out of our control. The issue was resolved following your vacation. The property was professionally cleaned prior to your move in, upon your complaint the cleaner re attended promptly. The property was let as seen on viewing by yourselves. The limited hot water issue was dealt with within 11 days of being reported with ongoing repair work during this time. We would welcome the opportunity to discuss the specific issues you have mentioned in detail directly with you should you wish, please contact us directly at sa1rent@dawsonsproperty.co.uk. Kind regards, The Dawsons Marina Lettings Team

Hi Lydia, We are disappointed to read your review and we don't feel it quite reflects the reality of the situation or the service we provided. With regards to the communication comments. There were a couple of viewing cancellations during the time we marketed your property, and on each occasion, we attempted to notify you, including via text message. We’re very sorry if any message was not received. The main point of disagreement during the marketing of your property was how it could legally be advertised. The upper rooms did not have the required building regulations for use as bedrooms, which meant we were not legally permitted to market the property as a four bedroom home. We explained this clearly, as we must follow advertising standards to avoid misrepresentation for both our clients and ourselves. It’s important to note that we operate on a no sale, no fee basis. We invested significant time, effort, and marketing costs into your property without any charge to you. When you chose to withdraw, we could have enforced the contractual notice period, but we released you immediately as a gesture of goodwill. We understand you have now successfully moved, and we genuinely wish you all the very best for the future. We remain committed to offering honest, accurate, and compliant advice to all clients, even when that means delivering guidance that may not be what someone hoped to hear. Kind regards.

Hi Zoe We are sorry to see your feedback, but we are unable to find any record of having worked with you or assisted you through our Marina office. We take all reviews seriously and would like the opportunity to look into your comments in more detail. Could you please email us at info@dawsonsproperty.co.uk with your full name and details of your experience so we can investigate further? At Dawsons, we pride ourselves on providing a professional and supportive service, and your review does not appear to reflect the experience of our genuine clients. Kind regards, Naomi Head of Marketing

Good Morning Erisa, We have had some significant trouble with our phone lines recently and I can only apologise if you have been caught up in this, I understand that my colleague Alex attempted to return your call and has responded to your emails Saturday. Hopefully he has been able to assist you with your enquiry as a result. We do work hard to deliver a strong customer service and experience, I hope that Alex has been able to rectify this for you. Kind regards Laura and the Marina Lettings team