Hello Mouhamad, thank you for your review. Several people viewed this property on the same morning and we recieved interest from three applicants, including yourself. No further viewings have taken place. As we recieved information from each applicant prior to the viewings, no application forms were used and selection based upon this prior information by the landlord. Selection was only made after all parties had viewed the property and experessed an interest. I am sorry that you were not successful on this occasion, you have been informed of this by email within 24 hours of your viewing. If another property becomes available that you are interested in, we would welcome you to view it and apply, should you like the property. I wish you best of luck with your property search Kind Regards Matthew Clinton CePAP MARLA Branch Manager

Hi Rish, Thank you for taking your time to leave a review. Our team will always get back to you and we have a messaging service should you not get through to us straight away. We pride ourselves on service and I myself drove down to meet you with spare keys to your flat after you locked your own in and could not make it to our office. As a reminder about the deposit process which you appear to have an issue with at present, our policy is to keep all discussions in writing in case of ADR. The landlord has requested quotes, which he is entitled to do within the terms of the tenancy deposit scheme. If you have any queries, please don't hesitate to contact our team. Kind Regards, Matthew Clinton CePAP MARLA Branch Manager

Dear Mai, thank you for taking time to leave a review. Please could you expand on why you have given this rating as we cannot find any communication with your name. Your feedback would be great for improving our service. Kind Regards, Matthew Clinton CePAP MARLA Branch Manager

Hi Patrick, As you have never visited our office, I believe that the review left was unnecessary, please could I ask that you remove this. Thank you, Matthew Clinton MARLA Branch Manager

Hi Natalia, thank you for spending time to leave a review. Unfortunately I cannot see any tenancy with your name and cannot investigate this further. Painting of a property is always at a landlords discretion and may not complete this even if recommended by ourselves. Should a 6-monthly management visit not take place, we will always try to rebook. They are not annual. If you boiler broke down, we would always provide you with temporary heating if a repair cannot be facilitated immediately. If you are able to email me at suttoncoldfield@martinco.com, then I will be able to investigate this matter further. Kind Regards, Matthew Clinton MARLA Branch Manager