In December 2020 we found our dream property in Warlingham via Park & Bailey. The survey indicated several issues which required further investigation including a further report from a structural engineer. The agent requested a copy of the original survey which I agreed to but gave the clear instruction not to share the report with anyone. In March 2021 with just one week to go before exchange of contracts the vendor informed us that she was no longer selling to us. The agent then informed us that the vendor was running another contract. I asked for confirmation that our original survey had not been provided to the vendor. They said it had been sent it to the vendor but had been done so “in error” because the vendor shared the same first name as one of their staff . A truly awful experience.

Awful customer service would never sell my house with them again

Only felt able to leave this response after some time had elapsed. I would never work with this particular office again. They target you with friendly patter and over price your property so much so that you discard all other agents' prices because you believe them when they say they can achieve this figure for you. Well it's all poppycock!! This is merely a tatic to lure you in. For many months we had less than a handful of viewings with little to no contact from Park & Bailey. When questioned that perhaps we should lower the price, my initial thought was this is the price they recommended!! After a long period of time we sort another agent who not only was they able to sell our home, they found our dream home all within the space of a few weeks. They did exactly what they promised. I do not know about other establishments of Park and Bailey but this particular office needs to buck up their ideas. I don't wish to say that their persona isn't nice, they seem friendly, it's their work ethic that needs a stern kick up the backside.

Very disappointed. arranged to view a house, travelled over an hour each way and only to find no one there to open the door for us. Called the manager of that agent who promised to look into. No reply at all and still waiting for an apology for wasting our time!