Have dealt with this company for years with Liam always great met Matt at Warlingham found him professional and caring

Not a very good service provided. Do not respond to emails very quickly and you have to keep chasing them. Waited and waited and they haven’t responded or kept me updated in 8 days - no explanation given.

Not very good

Absolutely disgusting customer service! Put and offer in on a commercial property through bothams. Fobbed off for 10 weeks to then receive an apologetic call from Andrew the director promising the following Monday I would get an answer. 7 weeks later after chasing him every week not one returned phone call! Utter waste of time!

Some time has passed and I now feel comfortable posting a review. As first time renters we didn’t know what to expect but the whole process did not feel right and we got a lucky escape, having now experienced a different agent. I found Sam to be a bully and manipulative. Simone was lovely but clearly Sam had the final say. They wanted my children’s full names, first initial and surname was not adequate for them, which would be kept with their age and new address on file. They could not provide an up to date data protection policy. They could not state who this information would be passed on to. No one is crb checked in the office. I was not comfortable with this and the information commissioner’s office agreed this was not right and should not be part of the contact. Sam threatened saying we would be pulling out of the contract and would loose our deposit if I did not provide my children’s first names. Feeling pressured I regrettably gave this information. Within 24 hours park and bailey pulled out of the deal because of an ongoing heating issue, refusing to say when this might be fixed and could move in. I suspect this issue was the real reason they did not have the contracts ready and why they were dragging their feet, I believe they were lying when they said they needed to speak to the landlord about my children’s first names. What landlord is going to want the first names of young children? They were beginning to stop using email to respond and suddenly would only respond on the phone. Difficult at the time as we had been given a move in date and had sold our house but thankfully a lucky escape in the end. Thank you for your response- I suggest you change your “requirements” to make them law abiding and inline with ICO recommendations which is advertised on your website. Have you included updating your data protection policy to add a specific sentence about minors personal details? I would be interested to know if you have a protection for these children through your hiring process as it is a “requirement”. Do you have up to date criminal record check all employees? Or is it quite possible that you could be giving personal information of children to a predator?

Do not rent a property through this company. Horrendous! Fully managed, sell you the dream and as soon as anything is wrong, communication stops. They don’t want to know. Next move will have to be legal for breach of contract. Absolutely rubbish!

registered with them for notifications and they don't send them. have to keep checking daily. poor service for prospective customers

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