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Intercounty - Stanstead

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

Rental team appalling. However, Sheetal Sha and Liz Sessions are complete stars and managed to solve all the problems with genuine care and professionalism.

Reply from agent

Hi Elizabeth We are disappointed to hear parts of your feedback. Our teams work diligently to respond to enquiries in a timely manner, resolve issues and support all of our customers. I am very sorry to hear this was not reflected in your experience. I am though delighted to hear how Sheetal and Liz have supported you, the level of service you have received from them is a true reflection of what we strive to deliver as a business. We wish you well for the future. Best Wishes Adam

2.00 /5

Unhelpful and fairly brusque in my short interactions. Would not recommend.

2.00 /5

Unhelpful and fairly brusque in my short interactions. Would not recommend.

2.00 /5

Unhelpful and fairly brusque in my short interactions. Would not recommend.

1.00 /5

Terrible property management team. For over a month there has been water backing up in my friends kitchen, he has been reporting it almost daily with little or no action. He can now not use his washing machine, his dishwasher or the kitchen sink because water backs up in the flat. The kitchen cupboards are now water damaged and he has to do washing up in his bath. He has 2 kids. A very poor service for the tenant and landlord

Reply from agent

Hi Donna I am so sorry to hear of your friends experience and would like to get this sorted as soon as possible. Please could you email me on adamlatimer@intercounty.co.uk with your friends details and we will get on to it immediately. If you could also recommend that they report the issue using this link, if its something that can be helped with remotely, an engineer will connect with them via video call to help find a resolution. https://intercounty.fixflo.com/issuereport/CreateIssue We are committed to supporting all of our tenants and landlords, the experience your friend has received is not one we would recognise as a business, so I am keen to help get this resolved as soon as possible. Best Wishes Adam

1.00 /5

Tom was rude and difficult to deal with throughout the offer and acceptance process. I do not feel that it was in Intercounty's interest to present our offer in the best light. I'll be avoiding them as a buyer and seller in the future.

1.00 /5

Can you please collect your property from our beautiful village? What 3 Words Location ///compounds.statement.inhales

1.00 /5

I do not wish to provide a review at this time.

1.00 /5

Absolutely terrible rental experience. Zero awareness of basic tenancy law and their tenants’ wellbeing. Really wouldn’t recommend either letting Intercountry manage your property or renting a property managed by Intercounty. My sister has had fault after fault with ridiculous lead times waiting on the landlord to approve costs. No pressure from Intercounty to move the process along. No hot water, and some repairs taking over two months to address.

1.00 /5

I do not wish to provide a review at this time.

Reply from agent

Sorry to see the 1 star - happy to look into anything for you. I am contactable at jamessutton@intercounty.co.uk

Contact details
Sales Phone:

01279 814400

Opening hours

Unknown

Address

8 Cambridge Road, Stansted, Essex, CM24 8BZ, South East, UK, CM24

Your local sales and lettings specialist with close ties to many local primary and secondary schools including; Rainbow Pre-School, Bentfield Green Primary and St Mary's School. Our team headed by branch manager Ben Gallant & Daniel Gardiner have a combined 65 years' worth of experience selling and letting homes in the local area.

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available