Avoid this agency! I recently had the unfortunate experience of working with Martin and Co, and I must say it was one of the most frustrating and disappointing encounters I've had in the real estate industry. From start to finish, the entire process was marred by incompetence and a complete lack of professionalism. Firstly, communication with Martin and Co was abysmal. Furthermore, their lack of attention to detail was evident throughout the entire transaction. From incorrect paperwork to missed deadlines, it was clear that the Martin &Co was either careless or inexperienced. This lack of professionalism only added unnecessary stress and complications to an already complex process. To make matters worse, the Martin &Co seemed more interested in their own commission rather than prioritizing my needs as a client. Overall, my experience with the Martin &Co was nothing short of a nightmare. Their lack of professionalism, poor communication, and disregard for my needs as a client left me feeling frustrated and deceived. I strongly advise anyone considering working with this agency to look elsewhere for a more reliable and competent estate agent.

Absolutely SHOCKED with the way they treat us very unprofessional team

i had a very bad experience with the kingston branch specialy with Hannah Wheatley the senior sales negotiator how was very unprofessional and because of her i lost an affordable flat that i liked but she sold it after i got the acceptance for my offer !!!!!! and even with out giving me the chance to make a higher offer !! and since then me and my solicitor are trying to contact the manager or any supervisor but they avoiding us !!!!!! SOME ONE SHOULD CONTACT ME FROM MARTIN & CO

I have been living at one of their properties for a while, the service is awful, their employee's have no idea what they're doing and their manager is extremely disrespectful and only cares about the money. During my stay the landlords snuck into the property without informing us, which is also something that we were told wouldn't happen. All in all, I'd recommend avoiding Martin & Co all together, save yourself the time and trouble, use a real estate anency.

my daughter had a call today out of the blue from a member of staff regarding a property she was interested in before lockdown. she has a 5 month old baby who was crying in the background. he rudely told her he cant deal with this and hung up. I understand this is a difficult time for businesses but it is also a difficult time for a young mum trying to find a new home as they are over crowded, she does not and never will deserve to be treated so rudely. May I suggest when employing staff to work closely with people you make sure those staff have at least some basic manners and people skills.

Terrible. My husband and I were waiting outside the property we were supposed to view with Arturs and no one showed up. When I phoned Arturs, who was supposed to meet us, he said he had been 'too busy' but had meant to call and that he …

No responses to emails. They managed to delay my references for a new property by a week and after one week they requested the admin fee to continue. Bad service.

Not happy about their practises.

Unfortunately, we had a very bad experience dealing with Martin & Co (Kingston), when they let our property to a “Tenant from Hell”! Martin & Co recommended a tenant to us despite the very bad reference checks/reports they had received about them (we still have a copy of this report and can presented it if required). Martin &Co (Kingston) did not reveal the contents of that report to us, only until a few months after the tenancy started, which was too late to act. We did question the reason on how & why such a tenant would be allowed to occupy the property, the answer from Martin & Co (Kingston) was completely unconvincing and unreasonable. Three and a half month later, the tenant stopped paying any rent, after which we had to go through a lengthy, gruelling and a stressful nightmare of initiating and following up on a legal case in order to evict that tenant. Nine months later, the court eventually ordered the eviction, which had incurred huge costs. Martin & Co (Kingston) also acted as a managing agent during that tenancy term, but unfortunately their services were attributed by the following: - First, the prices that they charged us for the jobs that were required on the house were very expensive compared with market rates (we kept all the receipts that had they charged us). - Second, their contractors, or at least the quality of the executed jobs, are of low quality (three jobs had to be reworked after the eviction). - Third, their follow ups with the tenant was very weak, they didn’t seem or prove that they are a caring agency, they always claimed that for them, there is very little they can do with that tenant! - Fourth, they failed to find out that the tenant had sub-let our property to other people, which was something against the tenancy terms and conditions. This proves that, apart from once in the beginning of the tenancy term, they never succeeded to successfully inspect the property again and to check who lives in it. As a result of the above, our loss during the that bad tenancy term mounted to nearly £30,000 including loss of rent, legal fees, repairing the damages that were inflected on the property by the tenant after they were evicted. I would therefore advise potential landlords to take all necessary measures to protect themselves against, potentially, similar scenarios when dealing with Martin&Co (Kingston).