Northwood’s maintenance department led by the professional and charming Clare Lewis is nothing short of excellent. Nothing is to much trouble; painless and drama free and dealt with speed and efficiency. Well done Clare and Northwood.

I had a really pleasant experience working with Essy and Lenka who were very prompt and professional in getting me through the process of letting and moving into my new place. Thank you so much to you both and it was an absolute pleasure having you both assist me through this process

All the staff are great. Been tenants for over 10 years. Especially Chanel who goes out of her way to ensure maintenance issues are dealt with quickly. Chanel is brilliant. Can’t fault them.

[Update] Northwood continues to provide a very positive experience even after five months of originally posting this review. Chanel, the property manager, has been excellent at resolving our maintenance issues quickly and efficiently. She is also very responsive in getting back to us, which provides reassurance. [Original] Our experience with Northwood has been very positive. Essy was very helpful, responsive and made sure no questions were left unanswered. I would highly recommend Northwood and Essy as your estate agent

I have dealt with Northwood and, in particular, Chanel a few times over recent weeks. What a breath of fresh air, exceptional service, fast responses, polite, professional and very efficient. If you're in the market, pop in and see her and the team, you won't be disappointed.

Thank you to Northwoods and particularly to Lenka for helping us find an apartment and answering all our questions. Your customer care and service were amazing and delighted with the support provided to us during the entire process of moving into St Albans

I had simply the best experience with Northwood and in particular with Lenka. The most understanding agent, who not only envisioned what my needs were but, also somehow managed to go above and beyond my expectations and found the perfect home for me. Absolutely top agent! with a kind heart and hardworking. I had provided my details to other agencies too but none of them got ever close to the excellent job Lenka did for me. Forever grateful 🙏🏼

Having lived in my large centrally located apartment in central St Albans for over 10 years, I thought the time had come to explore the possibility of renting it and moving slightly out of 'town' to a smaller apartment as a tenant. (I put some stuff into storage - all part of a cunning plan). From the moment I first walked into the branch at the end of July, I experienced an exceptional level of service from everyone I have communicated with particularly from Samuel Jeffries, the Lettings Manager, whose communication and knowledge relating to me becoming both a landlord and a tenant has been second to none. Importantly for me, Samuel obviously shared my philosophy of treating people fairly and proportionately. I look forward to a long-term business relationship with Northwood, St Albans safe in the knowledge that I will receive a prompt, professional and personal service. Highly recommended.

Fast and Efficient - great job Chanel !

Chanel is very efficient and can quickly arrange for a locksmith to help me deal with the door lock problem. Thank you for your help!