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Martin & Co Southend-on-Sea

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

There is no minus option here, otherwise I would have given the same to them because I have been troubled a lot, our safety has been compromised, the lock of the house and many other things which they had promised were not fulfilled, I could not go to work of the lock because the house was open, that financial loss of mine is because of them

Reply from agent

Thank you for your feedback. We are sorry to hear that your experience did not meet expectations at the start of your tenancy. While there was an update expected issue at the property, we acted as quickly as possible to resolve it, and we're glad to hear everything has since been addressed. We take concerns regarding safety and communication seriously, and we always aim to support our tenants with urgency and care. If there's anything further you'd like to discuss, please don't hesitate to contact us directly.

1.00 /5
Reply from agent

Thank you for the review. We're sorry to hear you had a negative experience, and we'd really appreciate the opportunity to understand more about what went wrong. Please feel free to contact our team directly so we can look into this and see how we might be able to help.

1.00 /5

A shambles of a company. They take forever to reply to requests. Give you no evidence of what they are accusing you of all seems to be get as much money back off the tenant for the landlord. I never missed a payment was very good tenants repainted 3 rooms and got the house cleaned prior to leaving and still they say it needs an end of tenancy clean. I'm just glad I took photos before I left . I will be complaining to the ombudsman

Reply from agent

Thank you for your review. We're sorry to hear that you were unhappy with the end of tenancy process. We always aim to manage checkouts and deposit returns fairly, following the guidance and decisions of the relevant deposit protection scheme. We understand this can sometimes feel frustrating, particularly when expectations differ, but we are pleased a resolution has now been reached. If you would like to discuss anything further, our team is always happy to help.

1.00 /5

The worse agency that could be is this sitting good for nothing acting professional but they really are unprofessional, just waste of time to explain everything. But renting from them never again

Reply from agent

We're sorry to hear you feel this way. We always aim to provide a professional and helpful service. We've tried to locate your details in our system but have not even able to match this review to any recent tenancy or applicant. If you've had a negative experience, we'd genuinely like to understand more and see if we can help. Please feel free to contact our office directly so we can look into this.

1.00 /5

Dirttest agency ever!

Reply from agent

We're sorry to read your comments. We always aim to provide a high standard of service. Unfortunately, we are unable to locate your details on our system, but if you've had a negative experience, we would be happy to look into this further

1.00 /5

There is no way to give you less than one ⭐

Reply from agent

Thank you for your feedback. We're sorry to see you have had a negative impression of our service. We haven't been able to identify your details on our system, but if you've had a specific issue or concern, we'd welcome the opportunity to discuss it further. Please feel free to contact our team directly.

1.00 /5

I just want to say you must feel ashamed for your service!

Reply from agent

We're sorry to read your comments. We always aim to provide a high standard of service. Unfortunately, we are unable to locate your details on our system, but if you've had a negative experience, we would be happy to look into this further

1.00 /5

Nobody gets back to you. I phoned then requested a viewing online. Nothing

Reply from agent

Hello Steven, Thank you for your feedback. We have not been able to locate you on our system. Please feel free to call in and we will be happy to help.

1.00 /5

Avoid, avoid, avoid If you are a tenant I would look for a different estate agent, avoid this one and wait for it to be listed with someone else If you are a landlord then find a more professional company to handle your investment(s). They are a nightmare to communicate with and have the communication skills of a flea. The term "customer service" eludes them in all formats. They tried to take deposit money for 1 dusty blind in a 4 bedroom 3 storey house and for pre-existing damage, there was no help or advice or in fact any communication with us or offer to help find a new place. When moving out they cancelled so many viewing appointments on the actual day of the viewing (after telling us they had several booked, yeah yeah) leaving us out of pocket We are so happier to be renting with someone else now Steer clear and save yourself unnecessary aggravation

Reply from agent

Hello Mark, Thank you for your feedback. We are committed to improving our customer service and communication to prevent such issues in the future. If you would like to discuss this issue further, please do not hesitate to call into our office.

Contact details
Sales Phone:

01702 430417

Opening hours

Unknown

Address

134-136a London Road, Southend-on-Sea, Essex, SS1 1PQ, South East, UK, SS1

We specialise in house sales and residential lettings across Southend-on-Sea, Leigh, Westcliff, Shoebury and the suburbs, offering expert advice to landlords, tenants and property investors alike since 2001. Director, Tony Lindberg has a wealth of property experience and as a landlord himself has first-hand understanding of the industry. Along with his team at Martin & Co Southend, Tony is passionate about supporting his valued customers in fulfilling their property needs. The seaside town of Southend-on-Sea has gone through extensive regeneration in recent years, with a new airport terminal and train station being built, transforming travel and transport links to and from the town. Our friendly team at Martin & Co Southend has a reputation for providing a professional service across both residential lettings and property sales, where you're offered a dedicated point of contact and comprehensive communications at all times. Whether you are looking to buy or sell a property in or around Southend, please do get in touch with a member of our team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Southend get you on the move.

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