Excellent Customer Service

Right from the start Damian Bligh was very professional and thorough when we were viewing the properties with Move revolution. When we finally made the offer, Damian was very helpful in explaining the stages/process of purchasing a house to me as a first time buyer and when the process further moved on Sue Peyton the sales progression specialist was very helpful of pushing things as the paperwork took more than average time to go through, thus she kept the communication going between all parties. When compared to other estate agents the customer service we received was miles apart from other pushy agents. Have already recommended them to quite a few people and would strongly recommend them to anyone reading this.

Excellent

Everyone that we dealt with at Move Revolution was very professional but also extremely friendly and made us feel so comfortable using them. Photography was excellent and the advice we were given was really helpful. We had a nightmare as lost 2 buyers but Damien kept positive and went over and above to help us sell the house, by the end of the process I felt like we had made a new friend. I would definitely recommend.

Selling and buying through Move Revolution

Thanks to Move Revolution for their extremely professional and friendly service from start to finish. We put our house on the market with them the moment we made an offer on our new property and they had our house sold within one week. Special thanks to Lydia White for all the help and support throughout a long and frustrating process. Lydia went above and beyond and did everything possible to bring our sale and purchase to completion. Highly recommend MV to anyone considering a move.

I had an extremely stressful experience with Move Revolution during the sale process. Despite writing several emails to them, I received no reply and there was no sales coordinator to assist with our sale, despite their brochure stating that one would be available throughout the process. When I reached out to the director, he replied saying he was unwilling to handle my request. Additionally, I was promised a £600 reduction, but when the invoice arrived, it only reflected a reduction of £520. Nothing went smoothly during the sale, and I would not consider using this company again. Furthermore, I felt ignored when I reached out via email, and I was later threatened and blackmailed, being told that they would involve a debt collection agency if I did not pay an invoice within one day. This invoice was at the incorrect price, as I have screenshots of messages showing that I was promised a £600 reduction. It was an awful experience dealing with this company. I also have a business in the area, and multiple clients have reported appalling service as well. It seems that all Move Revolution cares about is the commission they want to receive. Throughout my dealings, I interacted with Paul Mulligan, Dan Harvey, Rosie, and several other colleagues at the branch.

AVOID- NO RESPECT Horrendous customer service. Cancelled a booking (via email) 35mins before when I was standing outside the property. Called on Thur 3rd Nov- booked a viewing for 5.30pm Monday. Website said "Let agreed" on Friday but had no contact so assumed it was a precaution. Still heard nothing so went to viewing. Arrived early to find it (as I wasn't given an adress), then recieved AN EMAIL at 16.55pm stating "property was gone and my viewing CANCELLED". I had travelled 40mins via 2 buses to get there. Not even the respect to call and apologise for cancelling so short notice. Hilariously, stated they would look for other property's for me....YEAH RIGHT, AS IF I WOULD TRUST THEM NOW

Sales team cannot be trusted. Their dishonesty and unscrupulously behaviour influence my decision to withdraw from a sale. I tried to buy a property they had listed. My offer was accepted, however at the 11th hour, prior to exchange of contracts, my solicitor noticed that the Seller had deceived me with respect to property access and land ownership (a significant deception). It soon became clear that the estate agent (REDHILL BRANCH) was colluding with the seller to distort the truth and was intentionally miss-selling the property, (an offence under the Estate Agents Act). Even when overwhelming legal evidence was presented to the agent (Adam G) , they persisted with their distortion of the truth. The dishonestly of the seller and persistent lying from the agent made me reconsider my offer, and I WITHDREW from the sale. I would not recommend them to sell my home, as they exaggerate and lie about the houses they have sold. In my experience, they clearly did not advise their client on the perils of lying about their property, therefore did the seller a disservice. An honest valuation is key when selling. Their attitude cost the seller time, which if the agent was professional and honest, the home would have been sold at the right price in an acceptable time frame. I found that throughout the buying process, their agent persistently lied and mislead me and even made bogus claims of other properties he (Adam G) had sold in the local area (a quick search on RightMove unravelled that deceit). All agents have to be watched carefully, but this is my first experience of dealing with an agent, where lying seamed instinctive and where they actually believe their own lies. The lying only stopped when I insisted all further communication was done in writing. I eventually withdrew from the sale, and property went on to be sold many avoidable months later, below ask.NegativeProfessionalism