Worst customer service of any estate agent I have used, had a viewing booked yesterday, waited for 10 mins past the arranged time and no body turned up, called the office and they said the property was now under offer but just didn’t bother …

DO NOT RENT WITH THEM! they have terrible service and are very rude, if your house is broken into they will not send anyone round to secure the place and will leave the door unlockable so it can just be pushed open also they will not be helpful with any mould or issue you have in the property so for your own sake and sanity please steer clear

I had a terrible experience with this company to the point I have had to submit a formal complaint. The general mismanagement and negligence caused many negative consequences such as financial loss, which was only rectified through the mercy of an external company (my surveyors) who felt sorry for me. General inaccuracies in the handling of a property sale where there were typos on official documents, which resulted to delays in the process. Incorrect information and poor communication about access for viewings and surveyors, overall the mismanagement of my case caused me to lose complete trust in this company and withdraw. After submitting a formal complaint I had to chase the recipient in order to have an acknowledgement email in the timeframe they initially stated in their protocol. And finally, in the formal response to the complaint, although they have taken accountability, the email includes a sentence about the complaint that clearly wasn’t intended for me to read. This just goes to show even in the face of a complaint, the mistakes and unprofessionalism is rampant. Would not recommend using this company as a seller or buyer.

Unfortunately we had a very bad experience with Streets Ahead South Norwood. We were interested in a property that they managed, and someone got in touch with us (I won't name any names). This person arranged a viewing for us, but when the day arrived I received a call from one of his colleagues telling us that he was off sick, and no one could cover for him (already a red flag). We moved our viewing, but then a week later we discovered that the property was "Under offer" - without anyone bothering to let us know. They did apologise for the mix up, after we had to contact them ourselves to ask about our upcoming viewing (was it still going ahead?): and our contact person explained that he had apparently assumed that one of his colleagues had in fact showed us the property when he was off sick. I don't believe that this is an acceptable excuse, and my hope with leaving this review is that they learn from this and start communicating with their customers better - and also internally. Also a tip for potential new customers: they ignore their emails, so make sure you always call.

I rented with them sometime ago and they are the worst letting agency probably in the world. A long story short, their staff has high turnover, they work with the worst landlords some of them cannot even rent legally the property. I rent twice with them and it was the worst mistake we have done, the good point is their contracts have a 6 month breaking clause. Me and wife used to call them "Stress ahead".

Out of nowhere they decided to spam me. I hope it's worth it.

HUGE RED FLAG!!! Try to avoid at any cost. Totally unprofessional, took us 4 months to get our deposit back. And this was just a rotten cherry on the top of a bitter cake. The whole period of renting woth them was absolute nightmare. Their lack of communication and unprofessional approach is unprecedented. I rent in London since 2006 and never encountered level of service this low!

I’m looking for a place to rent for myself and for the 4th time I contacted them about a property they told me it was available I asked to view it and they never got back at me, this had happened first time in February and now again. Plus a girl on the phone yesterday after the standard (income/personal) information she asked me if I have some savings which I personally don’t think it’s your business to know especially after I told you I even have a guarantor. But they disappeared again 👻

Bad at solving tenants' problems after they move in, my friend has lived in a house for three months and since he moved every week he has a different problem and they don't fix it. I don't recommend it to anyone.

Most of the team are terrible, rude and unprofessional. They let us a house which the day before moving in they changed the contract to 6 months instead of a year and it turned out the property was for sale- we had no option but to sign at this point or be homeless with two children. Que endless viewings where sometimes they would just walk in 20 minutes before the arranged time without even knocking. Many of the people viewing were clearly not interested and the unenthusiastic nature of some of the staff showing people around was shocking, they had 2 offers that fell through due to a leaking roof and a damp wall. The house was then sold just before we moved out. The landlords were happy with the condition we left the property and returned our deposit in full.NegativeResponsiveness, Quality, Professionalism