I recently went through the process of putting an offer on an apartment in Norwood Junction and had an acceptance of purchase on my dream home. Alexia Dackombe from Streets Ahead in the area made the experience all the more enjoyable. Alexia seemed to make the whole process run smoothly, was incredibly efficient and always helpful, a great first experience and impression as a first time buyer!

Very professional approach. Good support and guidance given throughout. Only thing I would change is ensuring feedback after each viewing. Well done Streets Ahead

Phillip and the sales team worked very hard to help us sell our flat, bringing in lots of footfall and giving useful feedback following each viewing. They provided good advice after we lost our first buyer and worked with us to find a new one as quickly as possible, without losing our onward purchase.PositiveResponsiveness, Professionalism

We're halfway through the buying process with Catherine and have so far been really impressed with her professional attitude and responsiveness to our emails and calls. I always feel like she is on top of the detail in our case and would definitely recommend her to friends.PositiveResponsiveness, Professionalism

The level of service provided by Kallam was exceptional; she was informative, professional and a joy to talk to. I truly felt she listened and understood my needs as a individual (and not just another number on their books). I recommend Kallam to anyone wanting to use Streets Ahead South Norwood.PositiveResponsiveness

Me and my partner where first time buyers, Alex helped us to find our first home together. As you can imagine it was a very stressful time, but Alex helped to alleviate any worries me and my partner had. He was very professional, helpful and kept us informed at all times. Could not have asked for a better person and company to help us find our new home! Would definitely recommend.PositiveQuality, Professionalism

Aidan Harding the letting negotiator was very helpful in finding my family a property. His approach was quite professional. He has good communication skills and was enthusiastic. Would recommend Streets Ahead to anyone.PositiveResponsiveness

Lovely friendly professional team who really worked hard to get us viewings which has finally come through and offer accepted. Kept us informed of what was happening, and all their efforts have hopefully paid off. Would recommend their services

I had a mixed experience with Streets Ahead as a first time buyer, who completed on my flat in June (offer accepted in December). First, the positives: - Viewing was arranged quickly and they offered to take me to another flat on the same street the same night that hadn't yet come online. - They weren't difficult about me not have a mortgage in principle, when I made my offer I just had to have a quick call with their mortgages person to confirm my finances. - When my parents in their mid 70s and I were left in the freezing cold for 40 minutes after Hannah didn't turn up for my second viewing, Phillip stepped up and raced over to show us round despite being on annual leave - this was really appreciated, although it was frustrating that Hannah never apologised or even acknowledged leaving us in the lurch especially as she knew my parents were travelling down from Wales. - Got a recommendation + a discount on a drain survey via Hannah - Towards the end, when things seems to be getting stuck between the two solicitors and it felt impossible to pin down an exchange date, Scott was very helpful at chasing things further up the chain. - I am very, very happy with my flat, most importantly. Negatives/room for improvement: - Some very pushy emails from Hannah and Scott asking what was holding up exchange my end when there was a long list on queries we were still waiting on - I appreciate estate agents don't always know where solicitors are at but taking a less intimidating tone would have been appreciated. - As a first time buyer, once my offer was accepted I felt I was under a lot of pressure to do everything immediately eg I was asked to find a mortgage broker and a solicitor in 48 hours or lose the house which was very stressful especially as this happened during a stressful week at work. I assumed this was standard practice - but found out it was not after speaking to friends who'd recently bought places. - Having not told me she was leaving, Hannah, the main person on my case, sent me the most ridiculous email on her last day asking if we could exchange today because it was her last day (so never mind the outstanding issues with the house then... lol). - The flat was advertised (twice!) with a parking space but the header lease stipulated no parking - and trying to clarify this and negotiate a deed of variation on this significantly slowed down my purchase. I also had to take out indemnity insurance for 'the driveway' a previous owner had created. - A really simple improvement Streets Ahead could make is making sure their agents go out with answers to all the basic questions buyers might ask about a property. When I was shown round, Phillip couldn't tell me how long the header lease was exactly or when the boiler had last been serviced. When I asked on the second viewing if there were any planned building works on the street that might affect me, I was told there was nothing. Yet, the next door neighbour had actually submitted a planning permission application for a basement conversion several months earlier - if I had realised this before putting an offer in, I might not have made an offer. Due to delays at the council, I didn't find out about the outcome of the planning application until March and this delayed my house purchase significantly as I was apprehensive about proceeding until I know the application would be rejected and my surveyor had assessed potential impact.

If I were rating Kallam individually it would be a 5 star review! Only reason why it’s not is because of the lack of communication in our first week with our property manager. When we did manage to get ahold of her, there were speedy solutions but this didn’t happen until the 3rd/4th day of trying to contact her. I understand people don’t work 24/7 but if you know you have tenants moving in, surely someone should be available? Kallam on the other hand has been amazing since the get go! She replies almost immediately and gets things done. She couldn’t be any more helpful if she tried. She’s always so positive which has kept me sane over the past week, a great agent.