Where do I start my property was not even ready so many more repairs that needed doing Me and my partner waited almost 4 months for this property sometimes we were left in the dark not knowing nothing Being told that I was getting calls back but never did! And now JS are asking for a deposit while I am in the property which is ridiculous to hear The property is overpriced and still to this day is not finished yet and I have been here for over a month Our advisor who looked after our case Left right at the end so we had to file for of our details and proof again all we have is a sorry, it is not good enough from their side, When I did call and go into JS most of staff were really friendly and helpful And understood our situation well

Not the most helpful. But polite.

🚨Unprofessional & unethical Estate Agent I engaged this agency to market my property following a 10-year tenancy, at …

Countless complaints from elderly vulnerable neighbours about a tenant of theirs, dog left alone barking all night, drug use, smell coming from apartment aswell as police and RSPCA knocking doors regarding her and they refuse to do …

I arranged over 1 week ago to have my house valued by John Shepherd Solihull and provided a guide on the expected valuation based on good local knowledge of similar property values and market activity in the local area. I am flabbergasted …

Just now added a property says can't book a viewing without giving a valid reason. Many time disconnects phone call.. poor customer service

Rental of a flat in the litmus building Nottingham. The experience with the estate agent was appalling. Totally unresponsive. Tried to charge for damaged (chipped) furniture. Furniture which we provided! Tried to charge extra rent after vacating as they hadn’t received the keys. This is after failing to pick up the phone (after multiple attempts) to arrange a hand over of the keys which were posted back recorded delivery. Then claimed the keys were returned later than they actually were despite a post office receipt and signature. They are now trying to charge additional rent for the period that the keys were in the post! Terrible experience. The land lord should use a different agent. I would never rent again with this agent involved who seem to operate like a low quality insurance company with a call centre that doesn’t respond.

If I could give 0 stars I would. I paid for a ‘fully managed’ service for letting out my property. The last tenant destroyed my property in the 10 months that they were there. The agent completed a review at 6 months and stated that although untidy the apartment was in an OK state. So then this would mean that the tenants destroyed the apartment in 4 months! Trying to speak to someone was almost impossible, I got the standard, “it’s not me it’s so and so you need to speak to” I ended up complaining to the senior manager who, whilst appearing sympathetic offered no real support. To find that the tenant was on a ‘nil deposit’ scheme and that when trying to claim against John shepherd for the damage, I was told we will only cover their part of the carpet/ curtails / wall that are damaged! And also apply standard wear and tear, where 10 months prior the apartment was in ‘showhome’ condition? So what was I meant to do, cut around the damage and replace that piece of carpet/curtain! An absolute disgrace. I would urge anyone looking to use this company to avoid at all costs!