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Staves Estate Agents - Sheffield

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Staves Estate Agents - Sheffield

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

We went with Staves to sell our house based on a recommendation, the number of houses they had for sale in the area at that time (easily the highest) and impressions of Rob upon valuation. Initially my impressions of Staves wasn't the best. We had people turning up for viewings booked with Staves but, I was totally unaware of their arrivals and therefore the house sometimes wasn't ready / available to view. I also felt some of the photo's of our house were slightly 'odd' but in fairness, the house sold quickly with lots of viewings. Those issues aside, the service, knowledge, attention to detail level of contact and overall 'after sales experience' we received from Rob and Louis was excellent. Louis was regularly in contact with us, even if it was to say there was no update. Louis would regularly advise on how we could help push things forward or explain why something was held up. Would recommend Staves for anyone looking to sell their house in the Sheffield S8 and surrounding areas.

review by Daniel Buckley

Reply from agent

Thank you for the review Daniel, sorry to hear the first impressions of Staves wasn't the best but I'm glad to see Rob & Louis provided an excellent service. All the best.

4.00 /5

Excellent service ! The staff are patient and enthusiastic. The informations are provided in deatail. I would like to recommend to my friends.PositiveResponsiveness

review by Wai Kwok Wong

Reply from agent

Thank you for the review!

4.00 /5

review by Given137

Reply from agent

Thank you for the review!

4.00 /5

Been a great help in purchasing our home

review by Richard Adgie

3.00 /5

Took about a month to get a sales board up, but after many messages. Steady performance throughout, although very helpful with probate from the sellers. After 4 months, I still have their sales board on my property, although I've messaged them many times to remove it. Probably wouldn't use again.

review by Paul Bates

3.00 /5

review by Susan Williams

2.00 /5

Never gave any updates and did not keep us informed

review by Kate L

Reply from agent

** REPORTED AS FALSE REVIEW ** Dear Kate, Thank you for your review. We would be very interested in discussing your experience with you, but unfortunately we cannot find your details on our system. We are really surprised this has been your experience. As you can see all our other reviews have been very complimentary about the service that they have received. Please call our office to discuss further on (0114) 2746400. I also notice you have reviewed 18 businesses in the last 24 hours. Therefore if this is a genuine review, I would welcome some communication from you. I will otherwise report this review as bogus with Google.

1.00 /5

review by Stephen Mulhern

Reply from agent

** REPORTED AS FALSE REVIEW ** Dear Stephen Mulhern, We have no record of any dealings with you on any of our systems, nor in any of our diaries or any evidence of any communication with you what so ever. Feedback is very important to us. Please can you provide further information to info@stavesestateagents.co.uk.

1.00 /5

Had some issues before but they were sorted out.

review by Dimitris Filippas

Reply from agent

Dear Dimitris, Sadly the leak is the responsibility of the management company to fix. As you know, the management company are aware of the problem and have agreed to the repair. Unfortunately we are still waiting for this repair to be carried out. Both ourselves and the landlord of the property are chasing the management company on a regular basis for updates. With regard to the showers, I understand that this matter has now been resolved. If you have any further issues then please don’t hesitate to contact me directly matthew.staves@stavesestateagents.co.uk

1.00 /5

I would leave 0 stars if possible. The worst customer service I have ever experienced. Ben was arrogant, unprofessional, had no ounce of compassion for my situation and there was a complete lack of communication throughout the whole process. I deeply regret opting for staves, I will never use their services again and I certainly haven't recommended them to anybody! AVOID.

review by sarah lee

Reply from agent

Dear Sarah, I am extremely disappointed to read your review. We pride ourselves on our exceptional customer service standards and I am very sorry that you feel we have fallen short in this instance. Ben is a genuine, kind and hard working individual. He has a plethora of 5 star reviews and consistently receives fantastic feedback and so I can only apologise that you have not had the same experience. If you would like to contact me to discuss your experience further, please feel free to send me by email: matthew.staves@stavesestateagents.co.uk Kind Regards, Matthew Staves