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Redbrik - Crystal Peaks

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

This review is from the perspective of a buyer, not a seller. Redbrik crystal peaks office employs snooty, patronising people that genuinely seem to try to put you off viewing properties with them. If you get so far as to put an offer in, …

Reply from agent

Hi Hannah, We are really disappointed to see your review. We strive to achieve the highest … More

1.00 /5

Judging by the other reviews, Ewemove clearly put all of their effort into sales which takes away from lettings/tenants. Having just ended a 2.5yr tenancy with Ewemove Salisbury (formerly Martin & Co), unfortunately almost every interaction, which I kept to a minimum, required more effort than necessary even when it was a simple task. The 1 star may seem harsh but this has stemmed from the most serious and frustrating of the incidents with these letting agents - they left my flat unlocked. Following an inspection which took place when I was away, the flat was left unlocked by the agent (voiding my insurance should something have happened) and as I was away, it remained unlocked for several days. Sadly there were numerous instances where simple requests or tasks required multiple chasing emails, visits to the shop, and generally took far longer than it should have. I could list several but this review is already long enough. I will leave you with the most recent - I gave Ewemove 4 weeks notice of my leaving, as required, and they did not organise the checkout process until 3 days before my move-out date, despite several chasing emails. It was finally sorted as I attended the shop and cornered them into doing something! They then proceeded to send the landlord a 47 page document detailing 'issues' regarding amount of deposit to return, which thankfully my landlord disagreed with, and overruled to return it in full. It then took Ewemove 2 weeks to process the return of my deposit, despite (again) several chasing emails as the significant amount of money was needed for the next property, but they didn't seem to really care! Both my (ex-)landlord and I are glad to see the back of Ewemove, unfortunately I think they are understaffed in Salisbury and/or 'neglect' lettings/tenants even though it's a whole section of the business. It's a shame!

Reply from agent

We appreciate your feedback, we always strive for the best in Customer Service.It’s our aim to keep our clients happy. We understand you are a valued tenant customer of over 2 years. Our records for this incident show the entry to the property that you referred to was a non employee who failed to close the door fully. This of course falls well short of our standards and after investigation was a failure in a home visit check list from a third party company, and not a true reflection of our standards, even thought we take full responsibility. We apologise for any inconvenience with the breakdown in our procedures on this occasion. Unfortunately when a landlord decides to sell a property it’s out of our control. We understand this can be unsettling and distressing for tenants who may wish to stay in a property longer. The dynamics of our job is trying to keep our landlords and our tenants happy depending on availability of properties suiting both parties. On some occasions there is no overlap and one group may be left disappointed due to changes in the market. If you would like to give me a call, I would appreciate the opportunity to chat this through with you. Kind regards, Malcolm White

1.00 /5

Enquired about a property they have as "available" on rightmove only to be told it is stc and nearly ready to complete. Several weeks later it is still showing as available so enquire again and am told the same again but told it will be removed, a few weeks later the same again and now over 6 months later is still showing as available!

Reply from agent

Hi John, thanks for getting in touch - we're so sorry to hear about this inconvenience. We would love to help resolve it and find you a new property that is perfect for you. Please contact us on hello@redbrik.co.uk or call 0114 361 1000. Best wishes, The Redbrik Team

1.00 /5
Reply from agent

Hi Stuart, I see you were previously registered as an applicant with us but have had no interactions with Redbrik recently. We would love to see what we could do to help and we're confident that if you were to have a chat with our team you … More

1.00 /5
Reply from agent

Hi Ronald, We have got no record or you on the system but would love to help if you have any questions about property. We are confident that if you were to come in to any … More

1.00 /5
20.11.2019

Awful customer service would never sell my house with them again

Reply from agent

Can you tell me more I’m thinking of using them to sell my house in the coming weeks

1.00 /5

Buyers beware, they don’t put offers forward to vendors. They wait for more people to show interest in order to pump your already inflated bid. Have reported redbrik to the ombudsman

Reply from agent

HI Allenza, It is regrettable you that you have felt the need to leave a dissatisfied review and we'd please request you contact sales@redbrik.co.uk or call us on 0114 361 1000 so we can investigate further. We have NO RECORD of any interaction with you, so cannot contact you directly. 'Interesting' that we have had a number of different negative reviews across a number of platforms (Google and Facebook) all within seconds from different people that we have no record of ever dealing with! As a business, we take our reputation very seriously, and we consistently try and offer an honest and jargon-free approach to estate agency. Helping people move home is a big deal, and we are a genuinely caring organisation that strives to look after the interests of all its clients. Please get in touch immediately so we can investigate or kindly take down this review.

1.00 /5

House Sellers Beware! Lettings fee ban brings cheer to tenants, but Redbrik, believe it or not, charges £175 +VAT (= £210) as a set up fee for house sellers. …

Reply from agent

Hi Frank, I think you’re you have got this slightly mixed up. Just to be clear we do not … More

1.00 /5

Poor service and exceedingly high values for property. Avoid

Reply from agent

HI Peter, This is the second 1* review in two days where we have NO RECORD of any … More

1.00 /5
07.02.2014

Arranged a viewing with them wednesday to view a property at 9am this morning, 9.10 my wife rings to query where they were and was told they would find out. Nobody showed, but we got a voicemail saying that we should let THEM know if anybody turns. 45 minutes later we left. Awful.

Reply from agent

Hi Darren, Thanks for posting, unfortunately there was misunderstanding between ourselves and the owner as to who was undertaking the viewing, as we understood it to be the owner. We tried throughout the day to get hold of the vendor unsuccessfully and…See more

Contact details
Sales Phone:

0114 361 1000

Sales Email:

sales@redbrik.co.uk

Lettings Phone:

0114 361 1000

Lettings Email:

lettings@redbrik.co.uk

Opening hours

Unknown

Address

Unit 10, Central Atrium, Crystal Peaks Shopping Centre, Sheffield, S20 7PN, UK, S20

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