This review is from the perspective of a buyer, not a seller. Redbrik crystal peaks office employs snooty, patronising people that genuinely seem to try to put you off viewing properties with them. If you get so far as to put an offer in, …
Judging by the other reviews, Ewemove clearly put all of their effort into sales which takes away from lettings/tenants. Having just ended a 2.5yr tenancy with Ewemove Salisbury (formerly Martin & Co), unfortunately almost every interaction, which I kept to a minimum, required more effort than necessary even when it was a simple task. The 1 star may seem harsh but this has stemmed from the most serious and frustrating of the incidents with these letting agents - they left my flat unlocked. Following an inspection which took place when I was away, the flat was left unlocked by the agent (voiding my insurance should something have happened) and as I was away, it remained unlocked for several days. Sadly there were numerous instances where simple requests or tasks required multiple chasing emails, visits to the shop, and generally took far longer than it should have. I could list several but this review is already long enough. I will leave you with the most recent - I gave Ewemove 4 weeks notice of my leaving, as required, and they did not organise the checkout process until 3 days before my move-out date, despite several chasing emails. It was finally sorted as I attended the shop and cornered them into doing something! They then proceeded to send the landlord a 47 page document detailing 'issues' regarding amount of deposit to return, which thankfully my landlord disagreed with, and overruled to return it in full. It then took Ewemove 2 weeks to process the return of my deposit, despite (again) several chasing emails as the significant amount of money was needed for the next property, but they didn't seem to really care! Both my (ex-)landlord and I are glad to see the back of Ewemove, unfortunately I think they are understaffed in Salisbury and/or 'neglect' lettings/tenants even though it's a whole section of the business. It's a shame!
Enquired about a property they have as "available" on rightmove only to be told it is stc and nearly ready to complete. Several weeks later it is still showing as available so enquire again and am told the same again but told it will be removed, a few weeks later the same again and now over 6 months later is still showing as available!
Never been in
Awful customer service would never sell my house with them again
Buyers beware, they don’t put offers forward to vendors. They wait for more people to show interest in order to pump your already inflated bid. Have reported redbrik to the ombudsman
House Sellers Beware! Lettings fee ban brings cheer to tenants, but Redbrik, believe it or not, charges £175 +VAT (= £210) as a set up fee for house sellers. …
Poor service and exceedingly high values for property. Avoid
Arranged a viewing with them wednesday to view a property at 9am this morning, 9.10 my wife rings to query where they were and was told they would find out. Nobody showed, but we got a voicemail saying that we should let THEM know if anybody turns. 45 minutes later we left. Awful.
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Unit 10, Central Atrium, Crystal Peaks Shopping Centre, Sheffield, S20 7PN, UK, S20
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