A Disappointing Experience with Martin & Co Housing Agency I would like to express my gratitude to Afsha Sadiq for sharing her recent experience with Martin & Co Housing Agency. It pains me to say that her story struck a chord with me, as I too had a regrettable encounter with this company not too long ago. Several months ago, I arranged a property viewing with Martin & Co, and much like Afsha, I had the unfortunate experience of dealing with Hannah during the process. When I initially set up the viewing, I was informed that the company allowed for a 15-minute grace period for 5 pm viewings, considering potential traffic delays. However, on the day of my appointment, I arrived just 6 minutes behind schedule, only to find that Hannah had already left the property. Her explanation was a terse, "I have an appointment at 5.30 pm, so I had to leave." What makes this incident particularly disheartening is the fact that I had travelled all the way from Manchester to Bradford for this viewing, with my 6-month-old baby in tow. Being a single father, this viewing was an essential step in securing a suitable home for us. My plea for understanding and leniency fell on deaf ears, and I was left feeling utterly disregarded. At that time, I contemplated leaving a review but ultimately decided against it, believing that such mistakes could happen in any company, and perhaps it was just a one-off occurrence. However, only four weeks later, my sister faced a similar ordeal with Martin & Co. Like Afsha and myself, she was told upon arrival that her viewing had been cancelled, even though she had not received any prior notice of such a cancellation. When she raised her concerns, she was met with the same dismissive attitude and was informed that she had called in to cancel the viewing. Like us, she questioned the logic of setting off if she had indeed cancelled. Yet, instead of addressing the issue, Martin & Co staff pointed to their outstanding reviews and awards as if this somehow invalidated our experiences. Regrettably, I cannot help but notice a recurring pattern in these incidents. It seems that individuals with English surnames have been more fortunate with their interactions with Martin & Co, while those of us with Asian surnames have been met with indifference and scepticism. I am compelled to leave this review now, not only because I have witnessed Ms. Sadiq's similar experience but also to bring attention to a concerning trend that suggests differential treatment based on ethnicity. It is disheartening to see that such experiences continue to persist, and it is my hope that Martin & Co will take these accounts seriously and strive for better customer service practices in the future.

Appalling service. Never pick up the phone and always seem to rush you off the phone and hang up on you. Also never reply to emails. Wish they could be more proactive in ensuring the best customer service considering they are dealing with prospective buyers.

Martin & Co - avoid if you ever plan to leave a rental property.

Martin & Co - avoid if you ever plan to leave a rental property.

Martin & Co - avoid if you ever plan to leave a rental property.

Worst company I’ve ever dealt with, was told when I collected my keys that there was a leak in two areas of the house that would be dealt with - they were there still when I moved out 6 months later. Had to chase up multiple jobs that needed doing more than once. Boiler broke and was left without heating for a month in the worst part winter, which led to a damp build up. Tried to rob me of some of my deposit when I left the house because the ‘lights didn’t work’, yet they’d failed to actually switch them on! Avoid this company.

Absolute shocking service don't do repairs then try take your bond aswell as chuck a whole lot of other charges on top absolute discrase this company what ever you do don't go with them they will have your eyes right out

Worse Experience Ever! Poor service recieved from this estate agent. Inconsiderate and heartless people. Were incredibly difficult to get hold of or get the service needed for example sending someone out to sort our gas and electricity out. We went on the whole weekend during winter time with the no hot water or gas. I was pregnant at the time and they didn't fulfill our needs. Not even the bare minimum.... Gary you are saying you cant find me on the system? I was at Langdale Avenue BD8 0LT. Look it up! I have emails to prove I rented with you. And my chain of emails constantly askimg for contractors... I can post on thjs review if you like? Look at the 1 star reviews... we all cant be wrong... horrific experience!!!